Confident Customers
Nominees:
This team delivered an innovative solution to queueing on M25 J5-7 NEAR South programme as part of an ongoing consultation with the on-site TM team. Mobile VMS proposed a trial of their new Automated Queue Warning (AQW) system to help reduce overall risk of rear-end collisions, smoothing traffic flow and providing additional updates on queuing traffic to the motoring public and project teams. The system delivers real-time advance active warning capability with no need for manual interference, ensuring real-time messaging on VMS upstream, allowing reactive driving behaviour and appropriate slowdowns at critical points. It also provides reporting on journey times and queue behaviour to enable even more informed TM decisions. WINNER: Mobile VMS & NEAR South team
▪ Richard Wood, Harry Parnell, Sonica Bains, Siobhan Traynor and Scott Steven who produced a H&S File for the M3 project handover which is an example of excellence ▪ NEAR M5 J4a-6 Scheme Team for not receiving any customer complaints or queries during the busiest time on the M5 (end of July to mid-September) ▪ M42 DHS TM & Communications Team for using lessons learnt from M40 / M42 ALR scheme, robust stakeholder communication and sympathetic TM design to keep traffic flowing, reduce traffic incidents and scoring 97% for June's Customer Audit ▪ NEAR South Customer and Communications Team for scoring over 90% in the customer correspondence audits despite handling hundreds of written complaints and numerous phone calls following installation of TM on the five NEAR South schemes
Tim Brooks
Michelle Curran
Leon Ireland
Mark Neville
Simon McAteer
Jon Pettman
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