1. Medallia Overview
• One-stop platform for Customer Experience Management • Highly customizable • Two types of access: Advanced and Basic • Access creation by L&Q department based on the roles & responsibilities • Accessible through Mobile App • The survey has been shortened from 20 questions to 16 questions. • Survey completion time has reduced from 5mins to less than 3 mins. • Survey duration 2 weeks, 4 th day reminder
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