REWARD
In this article, Paul Chamberlain, partner and head of employment, JMW Solicitors, explores how payroll teams can use best practice policies to ensure they improve their relationships with employees Boosting payroll and employee relations
Transparency and communication strategies Payroll teams can build trust with employees through proactive and
training sessions or a series of videos which: ● walk new employees through how payroll calculations are made ● break down deductions to wages, such as pension contributions and National Insurance contributions (NICs). This will be particularly important if a business has an automatic enrolment pension scheme in place
● clarify when the payroll schedule is set and how wages are paid using the employer’s chosen payment method ● explain the concept of tax withholding. Showing the steps taken in the payroll process will help employees appreciate the measures adopted by payroll teams to ensure all staff are paid correctly and on time. This will also serve to highlight the business’s overall compliance with laws and regulations, which will again bolster a sense of trust between employees and the payroll team. Create a comprehensive payroll handbook Payroll teams could fashion a straightforward guide which explains payroll concepts and calculations. As
transparent communication. This could be achieved through the following strategies.
Regular, clear explanations of payroll processes Payroll teams could create onboarding
“Showing the steps taken in the payroll process will help employees appreciate the measures adopted by payroll teams to ensure all staff are paid correctly and on time”
| Professional in Payroll, Pensions and Reward | February 2025 | Issue 107 46
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