November 13, 2025
CREEK & CO.
CLUB VISION STATEMENT “To cultivate an exceptional and effortless lifestyle community.”
CLUB MISSION STATEMENT “To curate unmatched access to outstanding facilities, expansive amenities, and industry-leading hospitality.”
VETERANS, THANK YOU FOR YOUR SERVICE!
Pet-tacular Howl-o-ween Contest Page 7
Employee and Leader of the Fourth Quarter Nominees Page 3
Veterans Day Page 2
On Tuesday, November 11, we proudly honored our veterans with a flag-raising ceremony led by Tyler Duffle-Chief Engineer, Ricky Hook-Engineering, and Colby Sandt-Assistant Golf Course Superintendent. We extend our heartfelt gratitude to all veterans for their service, sacrifice, and dedication to our country. VETERANS DAY
ARE YOU A VETERAN? LET US KNOW BELOW!
EMPLOYEE AND LEADER OF THE FOURTH QUARTER NOMINEES Leader of the Quarter Nominees: Adrian Watson
Brian Holden Hewen Brown John Michael Clark Linda George Marc-Etienne Hoffmann Max Gay Nais Lopez Rene Marotta
Steve Krall Tyler Duffle Employee of the Quarter BOH Nominees: Carmen Mendez Chayli Thelisme Diana Paez Hermes Snayder Benavides Velasquez Juan Trigueiro Monica Pardo Pierre Lamarre Walter Johnson Yamirka Correa Ylionel Metayer Employee of the Quarter FOH Nominees: Aaron Glueck Ankur Malik Elizabeth Huerta Frida Camacho Jordan MacCarthy Latinha Lot Precious Masinga
THE CLUBHOUSE CORNER
STRATEGIC PLANNING Strategic planning for launching a country club is vital—it ensures the venture is built on a clear understanding of the market, financially sustainable models, and strong operational capability. Thoughtful differentiation, member-focused amenities, and engagement strategies help ensure long-term success and community value. STRATEGIC PILLARS 1. Facility Planning
2. Governance & Leadership 3. Operational Effectiveness 4. Member Experience
THE CREEK WEEKLY TRIVIA CHALLENGE!
Please scan the QR code below and submit your answers. If your answer is correct, your name will be added to our weekly drawing. All weekly winners will also be eligible to participate in a monthly raffle with exciting prizes! Good luck, and thank you for participating!
Please note: To give everyone a fair chance, raffle winners are only eligible to win once every 30 days.
THE CLUBHOUSE CORNER LAST WEEK’S CHALLENGE RECAP Question: What are the five new restaurants in the Clubhouse? Answer: Greenside, Opus, Sports Bar, Alchemy, Lumiere
CONTEST TIME! $$$ Have you memorized Frenchman’s Creek Vision and Mission Statements? Stop by the Human Resources Office and recite the Frenchman’s Creek Mission and Vision Statement to one of our HR Team colleagues. You’ll receive a raffle ticket to enter our weekly drawing. Each week, one lucky winner will receive a $25 gift card! Let’s see who knows the Vision and Mission Statements by heart. OUR VISION AND MISSION STATEMENT Thank you to everyone who participated. The more employees who participate, the more drawings we’ll have! Keep those answers coming! Congratulations to this week’s raffle winner! Your name has been entered into the monthly raffle for a chance to win even more exciting prizes!
Vision To cultivate an exceptional and effortless lifestyle community.
Mission To curate unmatched access to outstanding facilities, expansive amenities, and industry-leading hospitality.
INDUSTRY-LEADING HOSPITALITY CHALLENGE CONTINUES... AND NEW OPERATIONAL EFFECTIVENESS
OFFERING YOU AN OPPORTUNITY TO WIN GREAT PRIZES!
Every one of us plays a role in delivering industry-leading service. Small improvements in how we communicate, use tools, or streamline processes help us work more efficiently and create memorable experiences for our members and guests. Operational effectiveness is about working smarter, not harder. It means finding better ways to get things done while maintaining quality, safety, and the exceptional hospitality that defines who we are.
Share Your Example!
Tell us how your team delivers (or could deliver) industry-leading hospitality, as outlined in our Mission Statement.
Submit your example in one of two ways:
On your phone? Email bdaley@frenchmanscreek.com
On your computer or printed flyer? Scan the QR code to submit Mr. Tucker will review submissions, and selected entries will be eligible for:
A $250 taxable check
Entry into the Grand Prize Raffle for a Key West Vacation Package ($3,000 value) A feature on our “Wall of Fame” outside the Employee Dining Room (The Hub) ! Let’s keep raising the bar together and make operational excellence and hospitality go hand in hand.
INDUSTRY-LEADING HOSPITALITY CHALLENGE EXAMPLES
“We always go above and beyond to assist older members with mobility issues who have difficulty serving themselves from the buffet. We ask them about their preferences and then prepare a plate for them so they can enjoy the same great dining experience as everyone else.” “When a member expresses disappointment that an item formerly offered no longer appears on the menu, the chef will make every attempt to prepare the meal they are requesting, provided we have the required ingredients available. We always do our best to make things possible for members.” “We collect their parking valet ticket as soon as they finish their meal and deliver it to the valets to ensure their wait in the porte cochere for their car is always a short one.” “We keep an eye on members’ alcohol consumption so that if there is any question about whether they should be driving themselves home, a manager can take them home instead, to ensure their safety.”
MERCY MATHEBULA
“When I sat down at a table at the Beach Club recently for a meeting with three members (all women) for a meeting, one of the servers brought over some small, short tables and placed them next to each of us to set our handbags on. I’m fortunate to have dined at some noteworthy restaurants in the US and abroad, but this was the first time I’d received a level of personal attention that included taking care of my bag to ensure it wouldn’t have to sit on the floor and was instead placed on a table right next to me for protection, safekeeping, and easy access.” “When I momentarily became concerned that the server shouldn’t be ‘fussing’ over me since I am a Frenchman’s employee, she assured me not to worry and that this was “how Frenchman’s Creek does things.” I believe this small act of warmth and kindness provides a wonderful example of how Frenchman’s Creek is providing industry-leading hospitality.”
CHRISTY HEADY
“I have a little game with one couple who often come to the Beach Club. She drinks Meiomi Pinot Noir and he drinks Dewar’s White Label on the rocks. Usually they don’t make reservations (just walk in) but whenever I see them coming I start to prepare their drinks. He always jokes that “I’m too slow” so the other day they came in and I knew already where they were going to sit (their usual table when it’s available) and I made the drinks as fast as I could and got to the table before they sat down and he said “not fast enough.” We laughed because they hadn’t even sat down yet and I already had their drinks on the table.” “This is an example of how I try to anticipate members’ needs and build a personal relationship with them.”
ARAMI GOMEZ
ON PAR WITH OUR PEOPLE PET-TACULAR HOWL-O-WEEN CONTEST The results are in, the winner is: Willy and Mila Nais Lopez’s dynamic duo, cowboy and cowgirl edition!
NEW HIRES!
ON PAR WITH OUR PEOPLE
At Frenchman’s Creek, we recognize those individuals who go above and beyond their normal job duties. W.O.W: It’s a Winning Attitude, Observed Dedication, and Wonderful Smile! W.O.W Winners Get $25! W.O.W PROGRAM
SAFETY SELFIE
Jadeth Acosta from F&B reported flooding in the dry storage of the Pavillion. Thank you, for helping keep Frenchman’s Creek safe!
Want to win $25? If you see a workplace hazard, take a selfie with it and send it to NLopez@frenchmanscreek.com. If your photo is verified and a work order is placed, you will receive $25 as a thank you for helping keep Frenchman’s Creek safe! (Note: Managers are not eligible)
INSURANCE QUESTIONS?
EMPLOYEE ASSISTANCE PROGRAM Access to EAP counselors 24 hours a day, seven days a week. Legal assistance and financial resources includes, like online will preparation, legal library and financial tools. Resources for substance abuse and other addictions, plus dependent and elder care resources also available. There is no cost to you for utilizing EAP services. Visit mutualofomaha.com/eap or call (800) 316-2796 for confidential consultation and resource services.
ON PAR WITH OUR PEOPLE WE MOVED!
Communications and Marketing, the Executive Team, Finance, and Human Resources have moved into the Clubhouse! Come visit us; we are right across The Hub, to the right, and through the hallway. Please see the pictures below of our move. A special thanks to Engineering and GCM for helping us with the move! Thank you to Mr. Tucker for giving us an amazing tour!
ON PAR WITH OUR PEOPLE TENNIS OPENING
A big congratulations to our Tennis Department on their official opening! Thank you to everyone who joined us to celebrate this special occasion — your support made the day truly memorable.
UPDATED EMPLOYEE HANDBOOK Human Resources has updated the Employee Handbook! We will be visiting different departments to highlight any updates. Do you have the vision and mission statement memorized? HINT: You could win prizes!
Notais Lubin and David Mitrani our GCM Winners!
EXCLUSIVE EMPLOYEE WELLNESS OFFER!
20% Off Les Mills Workout Accessories Available through December 31st
Take your workouts to the next level with Les Mills’ premium fitness accessories, now available to our employees at an exclusive 20% discount as part of our Employee Wellness Program! Offer Details: Discount: 20% off Les Mills workout accessories Valid Through: December 31 How to Order: Contact Jessica Cochran (561) 273-2632 or Daniel Low (561) 273-2711 for assistance with ordering. Click the picture below to visit the website or use the link https://www.lesmills.com/us/shop/
FRENCHMANSCREEKFUN
Tuesday, December 2 6:00 - 10:00 PM at the Pelican Club 1065 N Hwy A1A, Jupiter, FL 33477 Who: Employees and one guest (please note, no children) Dress Code: Cocktail Attire What’s Included: Enjoy a delightful dinner and cocktails RSVP by: November 22. We are hosting a toy drive. Please bring a new, unwrapped toy of any value to contribute.
Scan the QR code to RSVP
EMPLOYEE HOLIDAY PARTY
NOVEMBER ANNIVERSARIES & BIRTHDAYS
BIRTHDAYS BIRTHDAY - NAME, DEPARTMENT 1-John Zaloom-Chief Financial Officer 3-Karabo Mogajane-Culinary 4-KG Dikobe-F&B 5-Inofert Janvier-Purchasing 6-Ricky Hook-Engineering 7-Mikayla Crooks-Finance 8-Pierre Lamarre-Housekeeping 10- Monica Pardo-Finance 15- Dorial Darville-Housekeeping 16- Nosipho Sibeko-Culinary 17-Daniel Noviello- Assistant Golf Course Superintendent 18-Ugur Duman-F&B 21-Ergie Olaivar-F&B Manager - Greenside 21-Hermes Benavides Velasquez-GCM 21- Juan Berrio-Human Resources Generalist 22- Jovian Oates-F&B 23- Matthew Roux-F&B 23-Arrianne Soquila-F&B 24- Yamirka Correa-Housekeeping 24-Taron Dain-Culinary 26-Erwin Segura Lopez-Culinary 27-Jacques Belizaire-Housekeeping 28-Ruan Steyn-Golf 29-Diego Garcia-Golf Course Superintendent
ANNIVERSARIES
DAY - NAME, DEPARTMENT, YEARS
2-Steven Thomson-Landscape Manager-15 2-Damas Louisne- Racquets-4 4-Mecene Novembre-Culinary-29 5-Brian Holden-Home Service Manager-1 6-Exalus Wood-GCM-29 7-Kursten Restivo-Pastry Chef-2 7-Garfield Samms-Culinary-2 7-Wilkenson Charles-Landscaping-2 11-Gerda Fils-Culinary-11 13-Norma Llanos Ortega-Culinary-2 14-Jose Gordillo Lopez-GCM-3 14-Kim Augusta-Associate Golf Professional-8 19-Thelma Griffith-F&B-29 20-Carmen Mendez-Housekeeping-2 20-Claudia Escobar de Rosales-Culinary-7 26-Herlan Martinez-GCM-1 26-Alexa Villalobos-Human Resources-1 30-Wisner Charles-Golf-27
JOB OPENINGS
Be sure to read the Daily Club Communications sent to all members! It highlights important information and updates that you should be familiar with:
MEMBER LOOK AHEAD
November:
23 - Creek Ball Olympics 25 - Reservations Open for Asi Wind 27 - Thanksgiving Dinner at the Beach Club 27- Thanksgiving Dinner - Pavilion 28 - Lobster Night
13 - Reservations Open for Chris Ruggiero 14 - The Final Fore: Qualifier 17 & 18 - Ned Dorman: Elton John Tribute 19 - VMP: Clean Your Closets
19 - Art Lecture Series 20 - Cultural Excursion 20 - Board of Governors Meeting 20 - Bocce Social
Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16Made with FlippingBook Online newsletter maker