New Austin Service Center Director Started As Part-Time Dock ‘YOU HAVE EVERY TOOL YOU NEED’
As he got steeped in our culture, Donnie was impressed with how his leadership was intentional about his interest in growing. “My operations manager at the time, JASON WHITAKER , and my frontline leaders all treated me like part of the family,” Donnie says. “I would ask questions at other jobs, and people would say, ‘You don’t need to know that.’ But at Averitt, they would answer my questions and show me how it worked. That made me fall in love with the business and with Averitt.” After six months on the dock, Donnie went full time as an operations support associate. Following a year in that role, Donnie was promoted to frontline leader in 2010. He served nine years there before being promoted again, this time to operations manager. THE NEXT STEP From there, Donnie got some sage advice from Region 6 Vice President of Operations CALVIN RACKLEY . “He said, ‘Be very good at what you do, and be willing to learn what you want to do,’” Donnie recalls. “I said, ‘I’m killing this ops thing. I really want to move up.’ He said, ‘You’ve got to have some kind of sales experience.’ So I continued doing my operations manager job and kept myself available for ride-alongs with the transportation sales specialists or customer tours. I did that for a year and a half to get myself ready for the next step.” When longtime Austin Service Center Director RICK COUCH recently retired, In 17 years with Averitt, new Austin Service Center Director DONNIE REAGAN has seen some impressive career growth. Donnie came to Averitt in 2008 as a part-time dock associate, and he has steadily moved forward, acquiring new skills and taking the advice of mentors along the way.
Austin Service Center Director DONNIE REAGAN has steadily moved forward in his Averitt career, acquiring new skills and taking the advice of mentors along the way.
Donnie was promoted to fill that spot. Donnie says it was the culmination of strong mentoring that he’s received through the years. “ JASON WHITAKER , he was my mentor and got me learning all the operations. He really got me ready to take his role once he got promoted to Houston Service Center Director,” Donnie explains. “And DAVE MILLEA , the Dallas Service Center Director, he really pushed me with sales and got me in the right direction. They have been huge in my career.” Donnie says your next step is simply a matter of raising your hand and being willing to learn. “Don’t be scared. Ask questions. Be curious,” Donnie says. “If you want to move up, your leadership will push you. They’ll give you every tool to be successful and work with you hand in hand to get to where you want to be.” OPPORTUNITIES ABOUND If you’re ready to grow in your Averitt career, we encourage you to check out our Opportunities page at InsideAveritt.com/Opportunities . There, you’ll find information about our Dock-To-Driver Training and Leadership Development programs, a list of openings, and video testimonials about how we Promote From Within . T m
HIGH PRAISE FROM CUSTOMERS
INDUSTRY STUDY EVALUATED 1,600+ CUSTOMERS, 160+ CARRIERS
Because of your focus on quality, on-time service and professionalism, our team has been recognized as one of the most respected and trusted carriers in the industry! Mastio & Company recently revealed the results of its annual LTL customer survey. We exceeded industry benchmarks in multiple categories, and it's all thanks to our associates' commitment to
excellence. “These awards are more than titles – they reflect what customers actually think and feel about our service,” says President and Chief Operating Officer BARRY BLAKELY . "It’s the passion and commitment of our associates that make achievements like this possible. They continue to raise the bar and inspire excellence every day." To see more of the recognition
we’ve earned from customers, transportation industry media and research groups, visit Averitt.com/Awards . T m
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