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P R O F I L E
Value and respect: Carlos Penin President and founder of C.A.P. Government, Inc. (Coral Gables, FL), a privately held, minority-owned consulting firm.
By LIISA ANDREASSEN Correspondent
P enin’s professional history includes more than 30 years of direct project experience and managerial functions. Throughout his career, he’s played an integral role in the South Florida consulting industry community. “I started the firm 30 years ago. In that time, I’ve seen many ups and downs,” Penin says. “We try to run the organization as if we’re always in lean years so we can take advantage of growth times. We run a tight organization and there are no layers and layers of management. We keep costs down and let revenue fluctuate as it will. We outsource certain services as needed.” A CONVERSATION WITH CARLOS PENIN. The Zweig Letter: What are the three to four key business performance indicators that you watch most carefully? Do you share that information with your staff?
Carlos Penin: These are the KPIs we watch most carefully: 1) Total operating expenses 2) Employee utilization 3) Miscellaneous expenses such as vehicle and insurance Growth percentage information is shared with staff, but not in specific monetary amounts. TZL: How far into the future are you able to reliably predict your workload and cashflow? CP: We can predict workload about six months out. As for cashflow, we have no problems with that. We have strong cashflow at all times. TZL: Artificial intelligence and machine learning are potential disruptors across all industries. Is your firm exploring how to incorporate these technologies into providing improved services for clients?
THE ZWEIG LETTER Febru
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