Michael Lissack
Salesforce implemented this phase by creating "Role Landscape" dis- cussions where teams explicitly mapped all the formal and informal roles present in their group, revealing a much richer complexity than their organizational chart suggested.
Phase 2: Legitimization
Once multiple roles are recognized, the next phase involves legitimiz- ing them—making it explicitly acceptable for people to acknowledge and discuss role multiplicity. This includes: • Updating performance evaluation processes to account for con- tributions across multiple roles • Training managers to have development conversations that ad- dress the full spectrum of roles • Creating communication protocols that acknowledge role transitions Adobe exemplifies this approach through its "Whole Person" de- velopment framework that explicitly acknowledges the interaction be- tween professional, creative, and personal roles in employee development conversations.
Phase 3: Integration
The most advanced phase involves creating systems and structures that actively integrate and leverage role multiplicity. This includes:
• Designing roles that explicitly combine traditionally separate functions • Creating career pathways that value breadth alongside depth • Developing team structures that leverage the full spectrum of capabilities people bring • Implementing technologies that support smooth role transitions
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