Michael Lissack
Develop Transition Skills : Provide specific training in skills that support effective role navigation:
• Context switching techniques that minimize cognitive costs • Communication approaches for clarifying current role orientation • Boundary management strategies for digital environments • Reflection practices that enhance role awareness
Build Supportive Technologies : Implement digital tools that sup- port rather than undermine role multiplicity:
• Notification management systems that respect role boundaries • Scheduling tools that create appropriate transitions • Digital workspaces that support different role contexts • Documentation systems that capture cross-role knowledge Microsoft Teams exemplifies this approach through its recent de- velopment of "Viva Insights," which helps users manage attention across different roles and contexts, creating clearer boundaries while acknowl- edging inevitable overlaps. Guidelines for Recognizing Your Multiple Roles We question whether it was ever common sense to insist that the company always comes first, but clearly that has been a norm in big cor- porations for years. In the next common sense it is critical to allow people to be themselves. Only by acknowledging the many sides of each person can a company hope to obtain maximum benefits from that person over the long run. Most firms recognize this for their CEO - it is time they recognized it for the troops in the trenches. The core guidelines for effectively managing multiple roles include:
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