Michael Lissack
• Temporal Focus Analysis : Assesses balance between past, pres- ent, and future-oriented language
Implementation Example: Slack applies linguistic style matching analysis to team communications to identify potential collaboration bar- riers. Their internal research found that teams scoring in the top quartile of linguistic alignment demonstrated 23% higher project completion rates and 31% fewer reported misunderstandings than bottom-quartile teams. This analysis enabled targeted interventions including "terminology align- ment workshops" that measurably increased linguistic coherence.
3. Document Coherence Auditing
This structured methodology evaluates how consistently key con- cepts appear across formal organizational documentation, from strategy statements to operational procedures. By analyzing terminological con- sistency, organizations can identify problematic fragmentation that might create confusion or misalignment.
Metrics:
• Terminology Consistency Index : Measures how uniformly key terms are defined and applied across documents • Definition Drift Score : Quantifies how much key concept defi- nitions vary across documentation • Cross-reference Integrity : Assesses whether related documents use compatible terminology Implementation Example: Microsoft implemented document co- herence auditing across their technical documentation, discovering that terminology inconsistency was creating significant customer confusion. Their audit revealed that the term "security credential" appeared with seven different definitions across their documentation ecosystem. By im- plementing a centralized terminology management system with explicit
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