Michael Lissack
○ Capabilities: Team experience and expertise (high/ medium/low) 3. Plot on the control-autonomy matrix : Place each domain on a 2x2 matrix: ○ High stakes + Low capability = Higher control orientation ○ Low stakes + High capability = Higher autonomy orientation ○ High stakes + High capability = Principle-based autonomy ○ Low stakes + Low capability = Guided experimentation 4. Define specific control-autonomy mechanisms : For each quadrant, implement appropriate approaches: ○ Higher control: Clear guidelines, approval processes, standardized methods ○ Higher autonomy: Freedom with information sharing, minimal constraints ○ Principle-based autonomy: Strong boundaries with free- dom inside them ○ Guided experimentation: Mentorship with progressive autonomy increase Technology company Adobe uses this framework to calibrate its ap- proach across different business activities. Core financial and security sys- tems receive higher control mechanisms, while creative tools development operates under principle-based autonomy. Adobe’s customer experience teams work under guided experimentation when entering new markets but shift to higher autonomy as capabilities mature. Graduated Autonomy System This progressive approach helps organizations systematically increase autonomy as capabilities develop, creating clear pathways from control to autonomy:
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