The Next Next Common Sense
○ Defining conditions for revisiting decisions ○ Acknowledging uncertainties explicitly
Management consulting firm McKinsey implements these protocols in all client teams, with designated “Process Stewards” responsible for monitoring and maintaining these practices even under delivery pressure.
Safety Breakdown Recovery Process
This structured approach helps teams rebuild psychological safety after challenging incidents:
1. Incident documentation : Creating neutral descriptions of what occurred: ○ Objective account of events ○ Impact on psychological safety ○ Affected dimensions of trust 2. Structured repair dialogue : Facilitated conversations to address breakdowns: ○ Acknowledgment of impact ○ Exploration of contributing factors ○ Commitment to specific behavioral changes 3. Follow-up reinforcement : Systematic support for restoring safety: ○ Short-term check-ins after incidents ○ Renewed commitment to safety practices ○ Recognition of improvement efforts Healthcare organization Cleveland Clinic trains all leaders in this recovery process, recognizing that even in the strongest cultures, safety breakdowns occur. The structured approach ensures that incidents be- come opportunities for strengthening rather than weakening psycholog- ical safety. By implementing these structured tools, organizations transform psychological safety from an aspiration to an operational reality, creating
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