Michael Lissack
decision-makers, collaborative intelligence creates augmented decision processes where technology and humans jointly engage in sense-making and judgment. A financial services company developed an augmented underwriting process where AI systems analyzed complex risk patterns across thousands of variables while human underwriters focused on unusual cases, con- textual factors, and relationship considerations. The combined approach improved both the quality of decisions and the speed of the process. Mutual Learning Systems: In coherent organizations, both human and technological intelligence continuously evolve through interaction. AI systems learn from human expertise and judgment, while humans develop new capabilities through interaction with technology. An agricultural technology company implemented this principle in its crop management platform. The AI system learned from the decisions of experienced farmers, while farmers gained new insights from the sys- tem's analysis of growth patterns across diverse conditions. Over time, this mutual learning created capabilities that neither the farmers nor the technology could have developed independently. Ethical Governance: As technological systems become more auton- omous and consequential, coherent organizations develop governance structures that ensure alignment with human values and ethical prin- ciples. This governance isn't merely a constraint on technology but an integral part of system design. A logistics company implementing this principle created an ethics council that included diverse stakeholders—from front-line workers to technology experts to community representatives. This council estab- lished principles for AI development and deployment, reviewed system designs for potential biases or unintended consequences, and created feedback mechanisms to identify and address emerging ethical issues. Human Development: As routine tasks are increasingly automated, coherent organizations invest in developing distinctly human capa- bilities—creative thinking, ethical judgment, emotional intelligence,
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