Care Connections combines digital engagement with community health resources to reduce inequities and provide technology-supported interventions to address chronic behavioral health conditions.
Case Study
Corsica River Care Connections
PROGRAM AUDIENCE :
PROGRAM DESCRIPTION:
Adults 18 years of age or older who have a mental health or mental health/co- occurring substance use disorder diagnosis and have visited the emergency department and/or received inpatient mental health care at least twice within 12 months
Care Connections combines digital engagement with community health resources to reduce inequities and provide technology-supported interventions to address chronic behavioral health conditions. The program is specifically designed to target a rural community that relies on the hospital emergency department for primary care needs and is heavily dependent on inpatient resources. The program combines in-person, virtual, text, and chat engagement to successfully transition from the hospital to community-based services including primary care, behavioral health specialty care, and other support services.
Program Goals and Outcomes:
34,600 text messages sent to participants 21,500 two-way messages exchanged 6,300 participant-initiated messages
GOAL: 50%
Reduce Emergency Department Visits
OUTCOME: 64%
GOAL: 50%
Reduce Inpatient Visits
OUTCOME: 64%
GOAL: 75%
Meet Care Plan Goals
OUTCOME: 83%
Program Components:
“This program was so vital to me. It helped me survive every day. It became a very important part of my life. I wish it could go on forever. These messages are very helpful and uplifting. They put a big smile on my face each morning.”
Care Communications: Upon enrollment, participants receive text messages to support their behavioral health journey, with some including links to a library of resources (see Care Companion). Topics include substance use recovery messaging, smoking cessation, and behavioral health condition management, emotional support, and general well-being/lifestyle. Care Companion: This cloud-based learning management system (LMS) provides vetted educational content that is personalized by participants’ self-expressed priorities and interests, structured into easy- to-follow sections to promote independent education, learning and self-care management. GoMo Chat: Much like a typical text conversation, GoMo Chat allows (secure) live messaging between participants and their care team, enabling in- the-moment, on demand conversations. Secure Data Collection and Reporting: Engagement and experience data is collected and analyzed and reported back to providers for ongoing quality, clinical delivery and service improvement.
Program Participant, Care Connections
gomohealth.com
info@gomohealth.com
Page 1 Page 2Made with FlippingBook - professional solution for displaying marketing and sales documents online