5 Star Tips & Tricks
Anticipate Needs
Practice Active Listening
Positive Language
Active listening can help you better understand what your customer feels, wants, and needs. To practice active listening, pay close attention to what the customer is saying, and take note of their body language and tone. Wait until they’re done speaking to come up with your response
The vocabulary and tone your team uses can steer the course of the conversation with a customer.
Doing everything you can to ensure customers are satisfied and that you care
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