Business Plan 2024 - 2026

We have established five key guiding principles to anchor our internal sustainability efforts going forwards: 1. Offsetting is a last resort; we will do everything we can to reduce our footprint first. For example, we have reduced our CO2e by moving from a general municipal waste collection system where most of our waste went to landfill to full waste recycling through a carbon neutral service provider. In 2024 we will undertake a data audit to reduce our data storage driven CO2e. 2. We will be sustainable by design; considering sustainability in all new buying decisions and changes. In head office, motion sensor lighting ensures that lights only come on in portions of the office in use; they also have sensors that capture the amount of light entering the building from the floor to ceiling windows and adjust lighting accordingly. 3. We challenge the status quo; challenging our people and our customers to work differently. We are sharing tips with colleagues on how to work more sustainably from home – switching off monitors and shutting laptops down at night. Working with our customers, we are keen to explore new ways to reduce C02e whilst delivering the same level of service, for example applying travel quotas or a carbon tax to a programme. 4. Our people are paramount; we will invest in our people, educating and enabling them to think and behave differently. In 2023, we launched our new sustainability app, OnHand, to provide colleagues with instant access to information on sustainability and ways to reduce personal C02e and increase social value. 5. We believe in holistic sustainability; where sustainability is part of a balanced scorecard of operational performance metrics for our business. To provide visibility and enable informed decision-making, we built a sustainability dashboard; we will use this to identify and provide focus on areas for improvement. As part of our unwavering commitment to making a real difference, we are dedicated to tackling the pressing issue of climate change and embracing sustainability in all aspects of our operations. In 2019, we signed up to the UN Race to Zero, pledging to halve our emissions by 2030 and achieve net-zero emissions by 2050. While we have made significant strides in this journey, such as transitioning to an eco- friendly office space, we recognise that there is still much more we can accomplish. Our Climate Collective saving the world

We continue to reduce our environmental footprint and are actively reducing our consumption of energy, water, and minimising waste generation. We are committed to transparent and accountable reporting on our progress towards our sustainability goals and will track our progress and identify areas for improvement through our quarterly sustainability dashboard. Our people play a pivotal role in achieving our sustainability goals, and we are committed to empowering you to contribute meaningfully to this initiative. We are investing in our team through regular Lunch and Learn sessions and constantly exploring new and innovative solutions to enhance our sustainability performance and enable us to collaborate for impact. It’s also great to see our team making the most of our recently launched EV scheme.

By working together internally, we can design better, more robust solutions that result in a greater impact and by potentially collaborating with external partners, we can collectively have a greater impact for customers by providing a holistic solution. Partnering with OnHand is helping to foster a culture of sustainability within our organisation and amplify our sustainability efforts through collective action. Our ultimate ambition is to deliver on our purpose of making a real difference, and our sustainability agenda is a cornerstone of this endeavour. We are committed to continuous improvement and will continue to strive towards a more sustainable future for our planet and our people.

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