Brand Enhancement • Uphold the brand personality, values and spirit throughout the team. • Help build and promote a brand which is unique, vibrant and aspirational, that reflects the corporate values of 8 Bishopsgate. • Work with the team to consistently exceed customer expectations and deliver long term, sustainable customer satisfaction both internally and externally. • Work with the client team to maximise positive exposure in both PR and all forms of media. • Understand and react to customer feedback and data from social media platforms. Occupiers • Oversee good relationships with all occupiers through operational support and delivery and be the primary contact for senior staff at site level.
• Encourage occupier engagement and understand their business performance.
• Maintain positive relations and encourage feedback with all key occupiers and assist in occupier initiatives, updating on progress at Occupier Meetings. • Support occupier engagement with successful implementation of a Digital Layer.
ESG • Lead the delivery of ESG goals of the client and Savills.
• Engage with the occupiers to understand their ESG aspirations to encourage aligned goals and behaviours.
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