• Resident Relations
• Maintain positive customer service outlook, handle all resident complaints and suggestions, and mediate roommate issues and conflicts as needed.
• Promote harmonious relations among residents, staff, university personnel and the surrounding community.
• Lead the formulation of the move-in and move-out plan, thoroughly carrying out that plan including move-in and move-out charges as needed. • Risk Management
• Identify and correct potential liability issues with the physical facility, employees and residents.
• Minimise risk exposure and losses.
• Ensure all staff members proactively communicate and document safety issues that arise throughout the community. • Other
• Understand and carry out all company standards, policies, and procedures in dealing with owners, clients, residents, employees and contractors.
• Complete tasks as assigned by your supervisor.
• Your Track Record
• Previous experience within PBSA with increasing responsibility.
• Significant proven experience in leasing and/or operations in the student housing or residential property management industry.
• Strong people management experience and the ability to motivate and build a strong team.
• Excellent customer service and resident relations track record.
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