Van Dyk Launches Product To Aid During COVID Crisis Van Dyk Recycling Solutions has accelerated the rollout of a new product designed to help its material recycling facility (MRF) customers get faster, safer and more effective service assistance during the COVID-19 crisis. Called Van Dyk Vision-AR, the augmented reality device is a commu- nication headset that allows the customer to receive guid- ance from the Van Dyk service desk remotely. While wearing the headset, the customer has the ability to call the Van Dyk service desk and speak to an expert tech- nician. The headset is equipped with a small camera and a flashlight, which highlights what the customer is looking at and records their field of vision.The camera streams this foot- age to a computer at the Van Dyk desk in real time so the technician can see what the customer sees. This approach is designed to improve MRF troubleshooting and allow op- erators to get to a diagnosis quickly and without confusion. In addition to seeing the customer’s field of vision, the Van Dyk technician can use augmented reality technology to give the customer directives for problem solving. Specif- ically, the Van Dyk technician can superimpose arrows, cir- cles and other digital elements onto the customer’s display pod, which is a small computer positioned in front of the wearer’s eye,which appears as a 7-inch tablet screen.When digital elements are superimposed over the camera stream, the customer can better understand where to go and what to do to fix issues.
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2 May 11, 2020 Recycling Markets
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