JOB DESCRIPTION
Position Title
Senior Facilities Manager – Store Services
sectional budget in a manner that demonstrates both cost efficiency and best value.
• Accountable for ensuring team flexibility and operational readiness in order to support exceptional events and or incidents. • Responsible for, as and when required, the production of formal reports including but not limited to operational development, tactical delivery, performance and accident / incident investigations. • Management and maintenance of all stakeholder relationships, Internal External and Supplier. • To develop/implement a strategy for improving the efficiency and resilience of services, infrastructure, and resources. • Review system operation to optimise performance/ efficiency and develop solutions for persistent problems. • Collaborate with other teams to develop integrated strategies. • Lead and implement waste reduction strategies for the team (and the wider business when requested to do so). Drive a culture to support this goal. • Support Sustainability initiatives, including low- carbon objectives as set by the business. Leadership, Training and Employee Development • To manage and lead the team, helping them to achieve their objectives. • To ensure that all work is in line with industry best practice adhering to relevant Health and Safety
Regulations and any other Legal requirements. • To develop and lead a resilient team to help ensure services are delivered. • Work with the Director of Facilities and other Senior Managers within the FM team to ensure the strategic and tactical alignment of Store Services with the wider FM delivery. • Provide visible direction and leadership so the team are clear on the business’s expectations, goals and targets. • Maintain a highly visible presence in operational areas and with all key stakeholders, realizing a culture of Professionalism, Ownership, Accountability and Continuous Improvement • Ensure that all key positions within the team are filled as required with clear and robust succession lines in place. • Ensure that the People Review process is used to track performance and potential, as well as plan development and career pathways for the team. • Ensure that all managers and operatives are trained appropriately for the role and to maintain ongoing training within the department. • Ensure that all colleagues and managers are engaged, supported and motivated at all times by seeking feedback through the engagement survey as well as other avenues, and putting in place action plans to maintain and improve employee engagement.
Reports To
Director of Facilities & Engineering
Operations •
Business Unit
Store Operations
Be the Senior point of contact for all stakeholders in relation to the provision of services provided by Store Services team. • Accountable for ensuring adherence to all applicable Statutory and Regulatory requirements in a formalised and demonstrable manner. • Accountable for ensuring adherence to all internal Policies, Processes and Procedures and industry best practices. • Accountable for the derivation and approval of operational KPIs that support the strategic and tactical intent of this FM provision. • Accountable for ensuring that the team’s complement and competence seamlessly support the requirements of the business in a sustainable manner. • Accountable for ensuring that the cleanliness of the building internally and externally and front and back of house is maintained to the highest possible standard and one that reflects stakeholder expectations. • Accountable for deriving, gaining approval for and implementing Standard Operating Procedures (SOPs) that formalise a base line delivery that as a minimum meets stakeholder expectations.
Location
Knightsbridge
Position Purpose This Senior Facilities Manager reports to the Director of Facilities and Engineering. They will have direct responsibility for our in house Cleaning & Waste Operation (known internally as Store Services). They will set, coordinate, implement and manage the strategic and tactical objectives of the Store Services provision across the Knightsbridge Store and associated buildings, including a continuous improvement culture. hey will ensure the delivery of the highest possible standards of cleanliness attaining to stakeholder requirements and expectations in a consistent and sustainable manner. Develop and implement the coordinated strategic and tactical objectives of the cleaning operation to realise a provision that exceeds stakeholder expectations. • Ensure through continuous auditing that set standards are met and exceeded. • Derive, gain approval for, manage and report on the Principal Accountabilities Delivering Business Goals •
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