Other • Self- Motivated and able to work independently. • Leads and motivates the team and colleagues especially when under pressure. • Suitably qualified and possess technical knowledge and experience of similar facilities and systems. • Self-motivated, confident, and eager to learn. • Able to work on own initiative, adapt to changing situations and remain calm/effective when under pressure. • Able to effectively respond to faults & rectify problems related to relevant systems. • Possess good communication skills, both oral and written. • Ability to make quick and accurate decisions; demonstrate good judgement. • Be an effective communicator with all levels of personnel, be collaborative and able to compromise for the benefit of the team. • Willingness to work flexible hours where necessary. Change to Ability to be flexible to suit the needs of a 24/7, 365 business” • Implement and lead a continuous improvement culture.
Key Performance Indicators (KPI’s) • Ensure all areas of the Store are kept consistently clean and maintained to the highest standards. • Ensure all work is logged, prioritised and delivered against an agreed standard and scheduling. • Manage budget to tolerance of -5% to +0% • Ensure colleague numbers are kept at the required levels and aligned with shift patterns that continually meet the demands of the business. • Ensure all colleagues have a performance review which contains an adequate assessment of performance, SMART objectives for the next year and an appropriate development plan. • Ensure sickness and absence levels for the sections remain within the agreed company % targets and that all LTS cases are dealt with in a manner that minimise risk exposure.
• To continually develop own knowledge in line with industry best practice and engage with development objectives set by the business. • Be an active member of the Facilities & Engineering Leadership Team, using subject matter expertise and experience to support and develop the department. Work with the Director of Facilities and Engineering and Business Analyst to set the departmental Capex and Opex budgets. • Manage the department against these expense and capital budgets. • Ensure all Capital Projects and Minor New Works are delivered as per business targets. • Financial and Business Planning • Liaise with the Director of Facilities to ensure that budgets demonstrably and effectively reflect the cost base required to meet the current and future requirements of the section as demanded by the business.
Values •
We are human
• • • •
We strive to exceed
We build trust We take pride
We are one
These values are the behaviours and ways of working that we attach the most importance to at Harrods. We use our values to illustrate how we want to be with each other, with customers, with suppliers, and with other stakeholders.
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