The Retail Analytics Dashboard
The Retail Analytics Dashboard is a consolidated view of the operational and performance metrics that measure the health and success of your business, all in one place and easily accessible (ACENET > Analytics Dashboard). Operations Tab Looks at the functional areas of your business: Inventory, Marketing/Promotions, People, B2B and Financial. The Key Performance Indicator Progress bars are color coded to tell you how well you are doing in each area and show show opportunities for improvement. You will have visibility to your performance on all nine Higher Ground performance drivers. Performance Tab This contains the major Retail Performance metrics year to date along with a three-year trend, which are
updated daily with the ability to drill down to Department or Merchandise Class to see what is driving increases or decreases. Also available is benchmarking by Peer Group and Territory. Summary Tab A summary of both the Operations and Performance metrics is especially useful for multi-store retailers with the ability to export to Excel or to click through to a specific store. Retail Growth Plan Tab For 2021, a new tab will be created to house your individual store growth strategy and plan for action. For more information, click on the “User Guide” link in the upper left-hand corner of the dashboard, or visit Ace Learning Place and search for Retail Analytics Dashboard.
8/18/80 – The Alternate Path to Pinnacle Any store achieving both strong financial
18% Pre-Tax Return on Equity (ROE) Pre-tax ROE measures the profits made for each dollar from shareholders’ equity. This is a two-part ratio bringing together your income statement and balance sheet where net income is compared to shareholder’s equity, expressed as a percentage. This metric can be calculated at the chain level. ROE = Net Income ÷ Shareholder’s Equity. 80% Overall Customer Satisfaction (OSAT) OSAT measures how satisfied customers are with the overall experience of your store. Customers rate your store on a scale of 1–5. The Pinnacle target for this alternate path is ≥80%, meaning 80% of the time you score 5s.
performance and high customer satisfaction will be recognized as a Pinnacle-performing retailer by reaching or exceeding the following three targets:
8%
EBIT 18% Pre-Tax ROE
80%
OSAT
Pinnacle achievement is based on the prior year’s completed financials of these metrics. 8% Earnings Before Interest & Taxes (EBIT) EBIT, also called operating profits, looks at your business’s profitability by subtracting expenses from revenues. The important thing to keep in mind is that you do not include interest and taxes when calculating EBIT. This metric is calculated at a store level. EBIT = Net Sales – Cost of Goods Sold (COGS) + Patronage Dividends – Total Operating Expenses. EBIT as a % of Net Sales = EBIT ÷ Net Sales.
11
Made with FlippingBook Converter PDF to HTML5