A ppoint a Training Coordinator to assign Learning Plans by Role and keep your team’s profiles up to date on Ace Learning Place. R eview your onboarding process for new associates. Learn more about the prescriptive Passports for Sales Associates and Cashiers, and their implementation, by visiting the Learning Plans by Role information page on Ace Learning Place. Set up your single sign-on in Ace Learning Place by updating your ALP username to match your ACENET username. F or your existing associates, assign the appropriate assessment to take, then build their annual training plan based on the results. S upervisors should use the “Add In-Store Training” option in Ace Learning Place to enter any in-store training. W ant to dig deeper into your training needs? Contact your Professional Retail Services Team at prs@acehardware.com. Take Action Make training part of your everyday activities with the numerous learning experiences available – just 5 minutes of training a day can help you reach your Pinnacle Goal!
Learning Experiences
Professional Retail Services In-store training and workshops
Ace Learning Place Self-directed training
One to Many Group training, vendor training
Practice/Shadowing Learning in the aisle
Mentoring/Coaching Feedback on job performance
How is it measured? • Platinum Target: An average of 10 training hours or more per customer-facing associate during the last 12 months. • Pinnacle Target: An average of 15 training hours or more per customer-facing associate during the last 12 months.
Total training hours for active customer-facing associates Total active customer-facing associates =
Average training hours
Stores must meet or exceed the target once in the calendar year to achieve Platinum or Pinnacle status. Note: “Customer-facing associates” are those who are selected by you in Ace Learning Place. Each role that has the customer-facing field selected will count toward the training hours calculation.
Contact information: acetrain@acehardware.com or 630.990.1682
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