6 PERFORMANCE DRIVER: Employee Engagement
Sign up for Employee Engagement by going to the Helpful Experience Enrollment and Maintenance Portal: https://acehardwareregistration.gallup.com/ V isit the Retail Analytics Dashboard and click on Employee Engagement to see your score. C ommunicate to associates two weeks before it starts, and keep the survey open long enough for all associates to take the survey. Once you have your results: M eet with your leadership to review your results and develop your action plan by starting with your biggest areas of opportunity. Recommended action plans will be provided based on your results. P resent results to your associates within two weeks; sharing results builds confidence in the process. Focus on the wins your store had, not just the opportunities. U pdate your action plan every month and post in your breakroom. C ommunicate all the achievements and areas of continued focus to your team.
The Employee Engagement Performance Driver is a measurement of the emotional commitment associates have to your store and your goals.
≥70% Engagement Score
≥80% Engagement Score
Pinnacle Target
Platinum Target
Why is Employee Engagement important?
ENGAGED EMPLOYEES MAKE MONEY When associates like where they work and what they do, everything else falls into place. At Ace, when associates are engaged, stores see 22% higher profitability and an 18% improvement in customer retention. Across All Retail: • E ngaged employees have greater productivity than disengaged employees. –Workplace Resource Foundation • H ighly engaged departments within an organization realize 21% greater productivity. –Gallup DISENGAGED EMPLOYEES COSTMONEY Conversely, disengaged employees cost you money. For each $10 hourly associate you lose, it costs nearly $3,400 in productivity, recruiting and training costs. This represents a significant financial impact, considering higher turnover results from a disengaged workforce. With all the data showing the correlation between stronger engagement and better results, it’s imperative to have an accurate measurement of where you stand and what you need to improve. The Employee Engagement Survey measures your associates’ degree of enthusiasm for their work, and dedication to their coworkers and the company. The goal of Employee Engagement is not simply to take a survey and receive a score – it’s specifically designed to help you listen to what your people are telling you and make improvements. Take Action
How is it measured?
Complete at least 5 Employee Engagement Surveys per year and achieve or exceed a 70% engagement score Complete at least 5 Employee Engagement Surveys per year and achieve or exceed an 80% engagement score
Platinum Target
Pinnacle Target
The Employee Engagement score is a percentage determined by the average rating, on a 5-point scale, of all responses to the survey. For example, if the average score for your team was 3.5 out of 5.0, this would be a score of 70%. The survey may be taken multiple times with a minimum of five responses per the survey month, and the highest score will be used. Stores must meet or exceed the target once in the calendar year to achieve Platinum or Pinnacle status.
Contact information: storeoperations@acehardware.com or 630.472.4784
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