2021 Higher Ground Playbook

Take Action C omplete the agreement to participate in BOPIS, BODFS and Assembly (ACENET > Marketing > acehardware.com > BOPIS, BODFS and Assembly) C omplete training located on Ace Learning Place G et the most out of easy and optimized in-store order fulfillment by using the Ace Retailer Mobile Assistant (ACENET > Manage My Store > Retail Technology > Ace Retailer Mobile Assistant) P erformance matters! Strive to validate stock on new BOPIS orders in <1 hour 100% of the time and keep your inventory/In-Stock Accuracy >94%. Keep a performance pulse using the helpful RAD tracking (ACENET > Analytics Dashboard > acehardware.com) U se the Delivery Day of Week Exclusion tool in My Store to set one static day per week to not offer Delivery (this does NOT count against 12 max inactive days) (ACENET> Marketing > acehardware.com > My Store > Fulfillment > Delivery and Assembly) U se the Delivery Date Exclusion tool in My Store to opt out of up to 12 days of your choosing to not offer Delivery (this DOES count against 12 max inactive days) (ACENET > Marketing > acehardware.com > My Store > Fulfillment > Delivery and Assembly)

How is it measured? •  Pinnacle Target: Active on all three programs on acehardware.com during the calendar year achieves Pinnacle performance. A Platinum level doesn’t exist within this driver.

Buy Online, Pick Up In Store Buy Online, Deliver From Store Assembly

A store must remain active in all three services every day the store is open in the calendar year 2021. An exception exists allowing a maximum of 12 inactive days where a store can turn off any one of the services in My Store.

Contact information: ecom@acehardware.com

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