SAVING TIME & IMPROVING EFFICIENCY
Mobile tablets making their way to our LTL operations
Cookeville city driver RANDY HALL has been on the front end of testing with the tablets, and he wishes the technology was available when he joined our team about 36 years ago. We’re in the process of rolling out tablets that allow us to provide paperless delivery receipts, improving efficiency and saving time for our driving force.
“I really love the tablets,” Randy says. “On the Qualcomm and Omnitracs units, I was spending more time hunting and pecking, trying to fill out a customer 4x4 than I am now. With the tablet, I just use the camera to make sure I take a good picture of the bill of lading. It’s saving me a lot of time, and I think it’s really improved productivity.” So far, we’ve rolled out tablets at our Tennessee and Atlanta facilities, as well as in Birmingham, Charlotte, AMOS ROGAN of our operations leadership says the tablets are a win-win for our associates and our team. “For drivers, they provide ease of use, there’s less administrative time in the truck and you don’t have to remember the different macros. All of that is gone,” Amos explains. “Additionally, it will reduce the number of phone calls and messages to drivers. Dispatch won’t have to find out what stop the driver is going to next.” Amos adds, “We’re able to get new shipments into
RANDY HALL
Chicago, Dallas and Houston. By the end of 2021, we anticipate all our major relay hubs will be on tablets, and we anticipate fully completing the process by the end of 2022.
Nashville drivers BRANDI SCOTT (left) and LEO COMER (right) test our new tablets that we're in the process of introducing throughout our system.
bill of lading and it goes into our imaging system. So the billing team can get those shipments entered faster and before the driver even arrives back at the service center.” All of that adds up to more efficiency, less paper, and ultimately more Profit Sharing for our entire team! “I wish I could go and tell everybody how much easier it is,” Randy says. “Sometimes when there’s change, you can be hesitant about it. I’d just like to tell everyone to give it a chance, because you’ll love it.” T m
AMOS ROGAN
the system faster, because instead of waiting until the driver arrives back at the service center to enter the bills of lading, they’re taking a picture of the
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