Care Experience Committee
For the first time, we launched our first Care Experience committee meeting! This collaboration combined forces from both our Planetree and Patient Experience teams. The group will now be involved with information and feedback sharing and project planning in one session. Planetree is all about Person-Centered Care. By amplifying the voices of our patients and staff, we look to raise the “Jacobi Experience” and improve our Patient experience, Staff wellness, and Staff engagement efforts. Further, by instilling our ICARE with Kindness mission in everything we do, together, we can bring about a culture change that makes us proud of the work we do every day and improve the lives of our patients. We are truly grateful to our Quality Management team for their partnership and dedication to helping us bring this vision to life! Together, we created five QAPI (Quality Assurance Performance Improvement) projects that prioritize the needs of our patients and staff and our organization’s strategic goals. With the help of our committee members, we will lay the groundwork for our project plans. OUR VISION IN 2024 INCLUDES: Care Partner Program to improve health outcomes and raise the Patient experience ICARE with Kindness Training for leaders and staff to enhance person-centered practices and support all communication efforts that improve staff and patient satisfaction Evening and Night Shift Staff Support with equitable programming and opportunities that enhance staff wellness and engagement. Increase access to Language assistance to improve the quality of care, clinical outcomes, and readmission rates. Employee Feedback Survey and Action Planning with Leaders to reinforce staff support efforts and empower workplace culture. The Care Experience committee has already put partnering with patients (aka Co-design) at the top of our list for planning! We will also continue to look at staff burnout, access to wellness, and engagement efforts (ex., recognition) to boost the retention of our valued staff, residents, and volunteers.
We look forward to our future collaborations together and hearing your ideas on positive changes you would like to see happen at Jacobi. Thank you for all your support!
Barbara A. Foote, FPCC Program Manager Care Experience | Planetree
Donna Geiss, RN, NNP, MSN, FPCC Care Experience Officer
NYC Health + Hospitals/Jacobi|North Central Bronx-January 2024
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