Making exceptional animal healthcare accessible to everybody
Your complete guide to products, services and technology for the well-being of animals.
Contents
Who are Covetrus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Wholesale .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Direct by Covetrus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 OurProductPortfolio.. . . . . . . . ...............................7 CovetrusBrands.. . . . . . . . ........... . ........................8 Consumables Programme. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Wholesale and Practice Management: Customer Offer . . . . . . . . 11 Practice Management Systems and Services . . . . . . . . . .. . . . . . . . . 14 Cloud Practice Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 Hosted Practice Management . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . 16 Practice Management: Additional Services.. . . . . . . . . . . . . ... . . 17 Covetrus Learning. . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . .18 ContactUs.. . . . ................................................21
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Making exceptional animal healthcare accessible to everybody
Who are Covetrus
Covetrus is a global animal-health company committed to empowering customers to achieve their goals. By combining products, services, and technology, we deliver the solutions and insights needed for growth. We partner with organisations passionate about delivering best-in class products and services, ensuring exceptional animal healthcare is accessible to all.
What can you expect? It is our mission to make exceptional animal healthcare accessible to everybody. We champion animal well-being through high-quality, affordable solutions. Leading the way in veterinary care and supporting
those who care for animals. Together, we enhance lives and elevate animal welfare. If you’re passionate about animal healthcare, we are passionate about you.
Don’t just take our word for it... In 2024, we achieved the following service levels, showcasing our commitment to providing an exceptional experience to all our partners:
10 SECOND PICK UP RATE
99.31% FILL RATE
99.92% PRODUCT PICKING ACCURACY
4.85/5 AVERAGE CUSTOMER FEEDBACK RATING
89.5% FIRST CONTACT RESOLUTION
Covetrus is proud to have supported so many customers over numerous years. They play a vital role in our mission to make exceptional animal healthcare accessible to everybody and we look forward to continuing our relationship with our customers for years to come. Erin Sparks, Managing Director, Covetrus UK
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Making exceptional animal healthcare accessible to everybody
Wholesale Making exceptional animal healthcare accessible to everybody
As your veterinary wholesaler, we provide a comprehensive range of business services to support your practice’s efficiency and profitability. With over 16,000 products at your finger tips, spanning pharmaceuticals, consumables, equipment, pet nutrition, and more, we ensure you have what you need to thrive. Coupled with expert guidance from our dedicated customer service team and account managers, and easy ordering through our Connect web system or Customer Service team, we help your business stay ahead in a changing market.
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Making exceptional animal healthcare accessible to everybody
Direct by Covetrus Enhance your service offering & increase customer retention
Direct by Covetrus helps partners succeed by providing them innovative and effective distribution. An evolving market requires evolving solutions, and Covetrus’ comprehensive suite of support packages can be adapted to meet the needs of our partners. Working together for mutual success. Direct Dispense: Improve healthcare compliance by fulfilling chronic medications and healthcare plans directly to your client’s door the very next day. Direct to Farm: Save time and increase efficiency by having farmers’ orders delivered the next day directly to where they need it: the farm. Direct Nutrition: Drive in-clinic revenue by having over 2,700 pet nutrition SKUs at your fingertips today and at your customer’s door tomorrow.
DIRECT NUTRITION
DIRECT DISPENSE
DIRECT TO FARM
HEALTHCARE PLANS
CHRONIC MEDICATIONS
Next-day delivery available for all orders received before 12:00
On-site Veterinarian
Increase customer satisfaction & loyalty
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Making exceptional animal healthcare accessible to everybody
Direct Dispense Delivering peace of mind, not just medication
With a significant portion of veterinary practices facing ongoing challenges with staffing shortages and administrative workloads, many are looking for solutions to help them on a day-to-day basis. Direct Dispense by Covetrus offers a future-proof solution that enables practices to exceed pet parent expectations while keeping healthcare plans in the clinic. Direct Dispense by Covetrus offers practices a number of additional benefits, including: 1. Logistical efficiency: Vets experience less administrative workload, while clinics benefit from reduced in-clinic inventory. 2. Improved compliance: With regular deliveries, pet owners are more likely to comply with treatment plans, improving outcomes. 3. Enhanced customer satisfaction: Pet owners benefit from tracked deliveries and flexible scheduling options, such as monthly or quarterly plans. 4. Wholesale discount: Wholesale discounts are applicable to the Direct Dispense service.
How does it work?
Pet parent’s journey: Clients sign up to a healthcare plan with their vet and the products are delivered via Royal Mail or DPD, direct to their door.
Vet’s journey: Vet practices place an order with Direct Dispense, through their healthcare provider or Covetrus integration. Covetrus acts as a silent partner to deliver medication direct to the client’s door.
To find out more about Direct Dispense by Covetrus, please contact your local Covetrus representative.
FIND OUT MORE
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Making exceptional animal healthcare accessible to everybody
Our Product Portfolio
Everything you need at your fingertips today & on your doorstep tomorrow morning With over 16,000 products available and new lines being added all the time, Covetrus stocks brands from all market-leading manufacturers as well as our own Covetrus, Kruuse and Calibra brands. This includes; POM-VPS, NFA-VPS, Nutritional supplements, Consumables, Clothing, Pet accessories, Pet nutrition & much, much more! Next Day, Free Delivery Enjoy free next-day delivery for orders over £150 when you place your order by 7pm* the evening before. Our commitment to efficiency and customer satisfaction ensures prompt delivery to your doorstep. Subject to ADR regulations.
*Courier deliveries are available and are subject to different cut off times.
We partner with major brands to bring you bulk deals, new products, and the support and information you need to ensure you can access top-quality supplies at competitive prices.
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Making exceptional animal healthcare accessible to everybody
Covetrus Brands
Get more for your business with our own brands We offer a comprehensive selection of high-quality veterinary supplies under our own Covetrus and Kruuse brands. This allows us to ensure exceptional quality while providing competitive pricing and special offers to keep your business running smoothly and efficiently.
COMPETITIVE PRICES Enjoy cost savings without compromising on quality
QUALITY YOU CAN TRUST We maintain strict quality control standards for all our branded products
EXCLUSIVE OFFERS Take advantage of promotions and discounts to maximise your budget
Our extensive range includes:
ANIMAL HEALTH SOLUTIONS • Effective nutraceuticals for equine and bovine animals. • Recommended by veterinarians, our product range prioritises the health, vitality and welfare of animals. PET ACCESSORIES • Comfortable and durable vet bedding. • Training toys such as dumbbells for all types of retrieval training, including gun dog training.
ESSENTIAL SUPPLIES • Examination and long-arm gloves, needles, syringes, and specialised large animal infusion equipment. • Vet lubes, chemicals, ruminal magnets, and silver aluminium sprays. PET NUTRITION • An extensive range of high-quality, nutritionally balanced pet foods including specialised diets for specific health conditions. • Training snacks and pastes for reward-based training.
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Making exceptional animal healthcare accessible to everybody
Consumables Programme
Save up to 25 % on consumables
Take advantage...
20 %
25 %
... and 10% off all other leading consumable brands
STOCK UP ON:
gloves, needles, catheters, cotton wool, bandages, syringes, sutures & much, much more!
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Making exceptional animal healthcare accessible to everybody
It’s as easy as 1
2
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STEP 1 Register for the promotion
Contact your dedicated Covetrus representative to participate in this promotion. Your promotion period will begin on this day. Your Covetrus representative will help you set up on Covetrus’ ordering system and, as part of accepting this promotion, you will provide your ordering data.
STEP 2 Dedicated support
Throughout the process your dedicated Covetrus representative will be on hand to support you. You will also be supported every step of the way by our excellent customer service team as well as our exceptional network of van drivers to ensure you receive the high level of customer care we pride ourselves on.
STEP 3 End of promotion review
You will receive an in-person business review meeting where your Covetrus representative will discuss with you the results of this promotional period and discuss methods to increase your practices’ profitability.
Email us on enquiries@covetrus.com to find out more
*Discount is available off the list price and cannot be used in conjunction with any other discount, offer, promotion, or special price. This offer is only available to new customers or current customers who the qualification criteria to receive a discount. Free delivery on orders over £150. This offer is open to mainland UK customers only. Practices are each eligible to order at the discounted rate for a pre-agreed amount of time with their Covetrus representative if pre-agreed spending thresholds are met. By taking advantage of this promotion, practices agree to at least one practice visit from their dedicated Covetrus rep & sharing their purchasing data. Some products are excluded from this promotion (including but not limited to VetPlus). Covetrus retain the right to change, amend or end this promotion at any stage. This promotion is valid until 31.12.2025.
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Making exceptional animal healthcare accessible to everybody
Wholesale and Practice Management: Customer Offer
Take advantage of being a Covetrus wholesale and practice management system customer
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Making exceptional animal healthcare accessible to everybody
Looking to make additional savings in your practice? As a user of Ascend, RoboVet, or RxWorks, you qualify for an exclusive discount when you switch to Covetrus Wholesale - up to 1% more than your current rate .* This is your opportunity to save even more while continuing to benefit from your trusted practice management system.
Thinking of switching your practice management system? If you’re already a Covetrus wholesale customer and considering a new practice management system, now is the perfect time to make the move to Ascend—our cloud-based solution. If you’ve never used any of our practice management systems before, you can save up to 15% on Covetrus wholesale for up to 6 months.*
Transform your practice and start seeing the benefits today!
Discover how our practice management systems can streamline your workflows, boost efficiency, and elevate your practice — read on to learn more.
*These promotions apply to independent practices only. Terms and conditions apply. Offers valid throughout 2025 and cannot be combined with any other promotion.
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Making exceptional animal healthcare accessible to everybody
What our customers think of us
What our customers think of We have been customers of Covetrus for many years. Our longest serving staff can remember Dunlops which preceded Henry Schein - which gives an indication of the time we have done business together. For us, our relationship with Covetrus matters greatly. We are very well supported by Christie McVinnie, our relationship manager as well as by all staff when you call Headquarters. Our PM system is Robovet which works well. The IT team are only a phone call away in the event of us needing help or guidance which we are grateful for. Our delivery arrives daily before our opening hours which means we can always have medicines or products for clients in a very time efficient manner - this suits the needs of our business and the service to which we believe our clients deserve.
Ashley Wilkie, Associate Director Thrums Vets
We chose Covetrus as our wholesaler partly due to links with PBG but also because of how keen they were to work with us as a new independent practice. They offered a very competitive wholesaler discount (even with us having no purchasing history) and have also been very accommodating with splitting payments in the early days of cash flow struggles! Our rep Louise is very personable, easy to contact and everyone we speak to regarding ordering is also very helpful. We wholeheartedly recommend Covetrus and will hopefully continue to use them for the years to come!
Ellen Widdowson MRCVS VetMB MA Manor Farm Veterinary Ltd
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Making exceptional animal healthcare accessible to everybody
Practice Management Systems and Services
Maximise efficiency with technology in your practice
At Covetrus, we see ourselves as a partner in your practice’s overall success. Alongside our extensive wholesale services, our team brings over 40 years of industry experience and knowledge in developing practice management solutions. Our software helps you build veterinary success by streamlining operations with structured workflows and guiding teams with award-winning training and support.
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Making exceptional animal healthcare accessible to everybody
Cloud Practice Management
Drive business growth and team collaboration with our cloud-based practice management solutions
Covetrus Ascend is a modern, intuitive, and easy-to-use, true cloud based solution designed to enhance collaboration and streamline communication across your team. Built for high-demand environments which have heavy administration and many moving parts, Ascend simplifies your daily operations, allowing you to focus on what truly matters: effective animal treatment and client care.
Why choose
Seamless third party integrations - Ascend partners with technology providers to continually enhance your practice’s capabilities, offering solutions that grow with your needs.
Experience smooth onboarding in just 4-6 weeks guided by industry experts who understand your practice’s challenges. And with 24/7 support from dedicated teams, you’re always covered.
Keep connected while on the go by managing your practice anytime, anywhere, on any device. With effortless, automatic updates driven by customer feedback, your system stays up-to-date with the latest features - with minimal downtime.
Intuitive workflows - With a sleek, modern design and a focus on minimising clicks, Ascend helps you maximise efficiency to simplify your day-to-day tasks.
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Making exceptional animal healthcare accessible to everybody
Hosted Practice Management
Drive business growth and team collaboration with our cloud-based practice management solutions
For over 40 years, RoboVet has been a trusted choice for busy practices, delivering essential tools and advanced functionality to meet your unique needs. RoboVet Hosted provides all the features you know and love in a modern, cloud-hosted solution that eliminates the need for costly onsite servers. All this at a competitive price. As your practice grows, RoboVet Hosted scales effortlessly to grow with you. Plus, automatic updates ensure you’re always working with the latest version and features - keeping your team efficient and ahead of the curve.
Why choose
Trusted experts delivering reliable technical support for when your practice needs it. Our team ensure seamless operations with prompt and efficient solutions.
Extensive partner integrations. RoboVet is continually expanding its network of partners to help simplify operations.
No need for expensive server upgrades and maintenance.
Effortlessly scale as you grow. Add users and services without complex setup or infrastructure.
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Making exceptional animal healthcare accessible to everybody
Practice Management: Additional Services
Explore our award-winning services As a valued customer, you gain access to a range of personalised learning and training services designed to empower you and your team. Our expert team — comprised of ex-clinical and industry professionals — will guide you every step of the way, whether through face-to-face visits or online sessions, to ensure you make the most of your practice management system. Building confidence and earning CPD hours We’re dedicated to providing high-quality, personalised training that meets your practice’s unique needs, goals, and challenges. This training not only equips your team with the necessary skills to optimise your system but also helps build greater confidence, enabling them to perform their roles with more ease and proficiency. Additionally, all training hours contribute towards CPD, adding value to your professional development. Passionate knowledge sharing in a supportive environment Our experts are passionate about knowledge sharing, delivering training in a friendly, relaxed setting. They provide practical insights tailored to the pressures you face, with exercises structured for both individual and group learning, ensuring a holistic experience for your entire team. The following pages will offer an overview of our offerings, from detailed course descriptions to bespoke training solutions, allowing you to choose the method that best fits your time, location, and budget.
Discover how our training programs can help you optimise your system, enhance client service and unlock revenue opportunities.
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Making exceptional animal healthcare accessible to everybody
Covetrus Learning Online and on-demand Want to explore the features of your practice management system? Covetrus Learning is your go-to platform, offering a wealth of online tutorial videos covering everything from creating and editing animal and patient records to booking appointments, setting alerts, pricing guides, and adding animal statistics. Best of all, access is completely free, funded through your support charge. Learning has never been easier—watch the videos, read the guides, apply your knowledge, and pass the quizzes to enhance your skills!
To sign up, visit solutions.covetrus.com/covetruslearning.
SIGN UP NOW
Our Free Webinars Our webinars are online events led by a Covetrus Subject Matter Expert (SME). We deliver high-level presentations on key topics and if attended live, welcome participant engagement by submitting questions, responding to polls and other such interactive tools. If you can’t make the session, the recordings are uploaded onto our Covetrus Learning platform for 30 days after the webinar release. Our webinars are open to all, regardless of your practice or role, with no limits to the number of delegates attending. Topics The majority of our webinars focus on helping you maximise the features of your practice management system. However, we also offer a range of business-oriented sessions covering broader practice topics
such as HR, Finance, recruitment, and social media. A few examples of the topics we cover include: • Understanding the fundamentals of accounting for vets • Social media 101 • Stock control versus stock management – the costly difference • Boosting pet food sales
For a complete list of our webinars and detailed course descriptions for all of 2025, click here.
WEBINARS
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Making exceptional animal healthcare accessible to everybody
Masterclasses Our online masterclasses are for our customers looking for more advanced learnings. They are Practice Management System specific with value-add knowledge being shared. Sessions are open for those attending from different practices, with no limit on the number of delegates attending.
Topics Our Masterclass topics include
• Building client loyalty - Leveraging Care Plans for success • What’s really happening in your practice? A deep dive into reporting and KPIs • Identifying lost revenue streams and unlocking new opportunities
Benefits of our masterclasses:
Sessions are hosted online and 1 hour long – leaving little to no disruption to your day
Apply learnings to your practice management system
Network with other delegates outside of your practice
Increased interactivity allowing for further knowledge sharing and discussions
Registration is easy, email implementation@covetrus.co.uk stating the name of the masterclass and the number of attendees.
COURSE DESCRIPTIONS
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Making exceptional animal healthcare accessible to everybody
Face-to-face Our in-person training is designed to motivate your team, boost their confidence, and provide focused learning away from the demands of daily practice life. Tailored to your practice’s needs, these sessions not only improve skills but also foster loyalty and morale by showing your commitment to staff development. We ensure every session is focused on your learning, your way. We Offer 3 Types of Face-to-Face Training:
1. Classroom Training Held across the UK, our classroom sessions bring together delegates from multiple practices to network and share experiences. Limited to 10 attendees, these sessions focus on real-life practice management issues or specific topics requested by you. 2. Bespoke Training Days Tailored to your practice management software, these sessions dive deep into system features, saving time and improving workflow efficiencies. Ideal for new functionalities or when new staff join your practice.
3. Bespoke Consultancy A comprehensive analysis of your practice management system, helping you optimise your setup and meet your specific goals with a tailored process.
Benefits of classroom training
Lunch will be supplied allowing the opportunity to network with colleagues from within our industry
Topics are general so you can apply learnings to multiple environments and practices
An opportunity away from the demands of practice life to focus on learning
Network with other delegates outside of your practice for increased collaboration and learning
For a full breakdown of our services and to enquire about costs, click here.
MORE INFORMATION
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Making exceptional animal healthcare accessible to everybody
We’re here to help and we always want to hear from you. Let us know how we can assist you, and we’ll do our very best to help. Our normal working hours are: Mon - Thurs: 8am - 7pm Fri: 8am - 5pm
Contact our wholesale team on: 01387 274700 enquiries@covetrus.com www.covetrus.co.uk Covetrus, College Mains Rd, Dumfries, DG2 0NU
For enquires around practice management systems, contact us on: 0131 556 0555 marketing.uk@covetrus.com software.covetrus.com/emea Pure Offices, 4-5 Lochside Way, Edinburgh, E12 9DT
V. 1.4 © 2025 Covetrus UK
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