HOT | COOL NO. 4/2012 - Interface, Users and Utilities

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NEXT STEP In January 2013, Frederiksberg Forsyning launches a new version of self-service for PC. That means the customers can: • see heat, water and gas consumption with only one login • type a reading, see consumption and see bills • get improved design and ease of use New solutions for mobile devices are on their way: Today, customers can send a text message with their reading. In 2013, they also get a reminder on text and email when they have to read - with a link to a mobile version of the website, where they can read without having to log on first.

MANY BENEFITS There are many advantages of the new app: By gaining control of cooling and consumption CO2 emissions are reduced; the utility’s and the customer's heating systems are more efficient - and the customer saves money.

For further information please contact:

Frederiksberg Forsyning Att.: Lars Taarnskov Stæhr Johansens Vej 38-40 DK-2000 Frederiksberg

Phone: +45 3818 5280 lt@frb-forsyning.dk

From the campaign "Save CO2 - and be able to afford a warm holiday"

Termis Real-time information about your network By using Termis in your daily work, all employees can focus on delivering the best possible service to the consumers.

With Termis you get: • Complete overview • Optimized production and reduced energy consumption • Improved customer service • CO 2 reduction