Independent Converters (CONT’D FROM PAGE 1)
Close To The Customer For Sarah Skinner, President and Owner of Ingersoll Pa- per Box, customer service begins long before a package reaches the production floor. “We have the flexibility to put our customers first in every decision we make,” Skinner said. “By aligning our customers’ needs with our technical expertise throughout the packaging process, we respond quickly, adapt to changing requirements, and provide solutions tailored to each customer’s business.” That requires understanding a customer’s products, manufacturing processes, distribution challenges, and long-term goals; not simply producing cartons. Skinner continued, “We see ourselves as an extension of our customers’ teams, helping them navigate challeng- es, improve efficiencies, and bring products to market with confidence.” At Spectrum Packaging, staying close to customers also means giving employees the information and authori- ty to act when help is needed. Sarah Skinner
Anilox Sleeve Technology Like No Other
Mills says, “For an independent, if we don’t perform every day, we quick- ly go out of business. There’s nowhere to hide.” He goes on to say, “We don’t eat if we don’t perform.”
Mark Mills
The line is memorable, but the principle behind it is se- rious. Customers know who is responsible for their work, employees understand the impact of their decisions, and leadership remains closely connected to the outcome. Kerry Brown, Chief Operating Officer of Curtis Packag- ing, believes these close relationships also lead to stron- ger packaging solutions.
“Our customers count on us not just for quality carton production, but also for responsiveness, collaboration, and support as they work toward their in- novation, branding, performance, and sustainability goals,” he said.
Kerry Brown
Whether through direct access to leadership, empow- ered employees, or long-standing partnerships, each leader described an operating model that keeps decisions close to the customer. More Than Manufacturing Folding carton converters do far more than manufac- ture boxes. They help customers navigate structural de- sign, materials, graphics, printing, finishing, production, logistics, sustainability, cost, and consumer experience. In practice, that may mean redesigning a carton to reduce material, resolving a filling-line challenge, improving pro- duction efficiency, or adjusting schedules to support a compressed product launch.
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CONTINUED ON PAGE 24
22 August 10, 2026
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