CGS 2019 Annual Learning Trends Infographic

What emplees really want • • • • • • • • • • • • • • • •

CORPORATE WORKPLACETRENDS • • • • • • • • • • IMPACTING EMPLOYEES IN 2019 7

In the Fifth edition of our “Annual Enterprise Learning Trends Report,” CGS surveyed over 200 L&Dprofessionals and 1000 employees to learnwhat the biggest challenges are, where businesses are focusing learning resources, how spending is changing, andwhat employees really want. For a sneak peek at the results, beloware 7 interesting ndings:

2

1

ISGOOD, GOODENOUGH?

ENGAGEMENT ISKEY

There’s an opportunity to improve the effectiveness of current learning programs:

The Top 3 Strategic Priorities have shifted fromprior year’s trend

7%

49%

44%

ENGAGING, MOTIVATING, RETAINING EMPLOYEES Was #2 in2018

say their satisfaction is EXCELLENT

say their satisfaction is GOOD/AVERAGE

rate their satisfaction as FAIR/NEEDS IMPROVEMENT

SOFT SKILLS

Was #1 in2018 (prior, itwas #4 for 3years)

3 SILOSPERSIST

CHANGE MANAGEMENT

Cross-departmental strategysessions and teammeetings centered around training, employee development and skills building are generally rare: 3% areplugged intoweeklymeetings acrossbusiness units 17% meetmonthly toalignonbusinessgoals 30% onlydoso for special occasions 10% never havecross-functionalmeetings 40% host alignmentmeetings annuallyor quarterly

Sameas 2018

L&D is committing 28%more of its resources to Engagement and Soft Skills in 2019. However, the details and format are important:

37% of all employees find instructor-led training to be the most engaging ;

However, only 13% of L&D leaders plan to increase investment in that area and 22% plan to reduce this effort .

EMPLOYEESAREUNDERSERVED

Anaverageof 49% of employees say that they see newpolicies/procedures monthly

At least of employees feel they ar ¼ e seeingnew policies/procedures rolledout weekly

4 CONTINUOUSFEEDBACK ISSTILLMORETHEORYTHANPRACTICE

When asked how often employees are being surveyed about the types of training and tools they findmost valuable/engaging: 8% 53% 21% 18% have quarterly feedback programs run feedback surveys twice a year of companies survey employees annually have truecontinuous feedback; insights are collectedandshared weekly or monthly

5 THETECHSKILLSGAP

6

7

WHATEMPLOYEESWANT

FUTURE-PROOFINGLEARNINGTRENDS

39%of L&D respondents haveahigh level of concernabout their organization’s current technical skills

Top four areas companies are emphasizing (byweightedaverage)most valuable/engaging:

Outside of salary, and regardless of age, employees rate Training& Development themost important consideration when taking a new job

Re-map career paths/journeys/ successionplans

Digital upskilling – enablingemployees through technology

While 52%of employees across retail, telecoandhospitality industries areconcernedwith their current level of technical skills.

Content curation& personalization richer content development and experiences

Increased engagement storytelling, sentiment, analysis, marketingstrategy

ABOUTCGS

CGS Enterprise Learning designs highly eective custom eLearning content, tech-forward digital engagement programs that include AR, VR and gamication, globally delivered, instructor-led training, blended learning courses and learning sta augmentation solutions. We craft innovative solutions that are essential to scaling your people, processes and performance. To learn more,

Contact us at learning@cgsinc.com © 2019 Computer Generated Solutions, Inc

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