CGS 2019 Annual Learning Trends Infographic

What emplees really want • • • • • • • • • • • • • • • •

CORPORATE WORKPLACETRENDS • • • • • • • • • • IMPACTING EMPLOYEES IN 2019 7

In the Fifth edition of our “Annual Enterprise Learning Trends Report,” CGS surveyed over 200 L&Dprofessionals and 1000 employees to learnwhat the biggest challenges are, where businesses are focusing learning resources, how spending is changing, andwhat employees really want. For a sneak peek at the results, beloware 7 interesting ndings:

ISGOOD, GOODENOUGH?

ENGAGEMENT ISKEY

There’s an opportunity to improve the effectiveness of current learning programs:

The Top 3 Strategic Priorities have shifted fromprior year’s trend

49%

44%

ENGAGING, MOTIVATING, RETAINING EMPLOYEES Was #2 in2018

say their satisfaction is EXCELLENT

say their satisfaction is GOOD/AVERAGE

rate their satisfaction as FAIR/NEEDS IMPROVEMENT

SOFT SKILLS

Was #1 in2018 (prior, itwas #4 for 3years)

3 SILOSPERSIST

CHANGE MANAGEMENT

Cross-departmental strategysessions and teammeetings centered around training, employee development and skills building are generally rare: 3% areplugged intoweeklymeetings acrossbusiness units 17% meetmonthly toalignonbusinessgoals 30% onlydoso for special occasions 10% never havecross-functionalmeetings 40% host alignmentmeetings annuallyor quarterly

Sameas 2018

L&D is committing 28%more of its resources to Engagement and Soft Skills in 2019. However, the details and format are important:

37% of all employees find instructor-led training to be the most engaging ;

However, only 13% of L&D leaders plan to increase investment in that area and 22% plan to reduce this effort .

EMPLOYEESAREUNDERSERVED

Anaverageof 49% of employees say that they see newpolicies/procedures monthly

At least of employees feel they ar ¼ e seeingnew policies/procedures rolledout weekly

4 CONTINUOUSFEEDBACK ISSTILLMORETHEORYTHANPRACTICE

When asked how often employees are being surveyed about the types of training and tools they findmost valuable/engaging: 8% 53% 21% 18% have quarterly feedback programs run feedback surveys twice a year of companies survey employees annually have truecontinuous feedback; insights are collectedandshared weekly or monthly

5 THETECHSKILLSGAP

WHATEMPLOYEESWANT

FUTURE-PROOFINGLEARNINGTRENDS

39%of L&D respondents haveahigh level of concernabout their organization’s current technical skills

Top four areas companies are emphasizing (byweightedaverage)most valuable/engaging:

Outside of salary, and regardless of age, employees rate Training& Development themost important consideration when taking a new job

Re-map career paths/journeys/ successionplans

Digital upskilling – enablingemployees through technology

While 52%of employees across retail, telecoandhospitality industries areconcernedwith their current level of technical skills.

Content curation& personalization richer content development and experiences

Increased engagement storytelling, sentiment, analysis, marketingstrategy

ABOUTCGS

CGS Enterprise Learning designs highly eective custom eLearning content, tech-forward digital engagement programs that include AR, VR and gamication, globally delivered, instructor-led training, blended learning courses and learning sta augmentation solutions. We craft innovative solutions that are essential to scaling your people, processes and performance. To learn more,

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