Planned Works Toolkit Regional Contracts Delivery Process
Stage 1 Stage 2 Stage 3 Stage 4 Stage 5
Stage 4 – Construction Phase Handover
Induction and Training Please bear in mind that some works may require an induction or overview to be given to operational colleagues or customers in the operation or maintenance of the newly installed components. The Resident Liaison Co-ordinator (RLC) will lead on this work. This should be arranged in conjunction with the supplier to coincide with Project Handover. We can now move through Gate D to Stage 5
When the project approaches completion the supplier is expected to pre-snag the work and offer the unit or site for handover with zero defects. Where snagging items exist Practical Completion may occur but the handover is accepted as failing the zero defect target. The supplier should ideally address any snags found on the day of handover and at most within 5 working days. The Surveyor must inform Property Support Services of the Handover, so that they can complete a number of tasks in Northgate within 24 hours of Handover: • Issue a Practical Completion Certificate to the supplier • Complete the “Finish Task” • Complete the project “Deliverables” Further information is available in the Northgate Guidance Note
Ongoing inspection Quality control and project Management
Gate D Practical Completion Certificate
Interim Payments
Customer engagement
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