Planned Works Toolkit Regional Contracts Delivery Process
Stage 1 Stage 2 Stage 3 Stage 4 Stage 5
Stage 5 – Post Contract Phase Learning at the End of Project
12 Months Defects Inspection The Surveyor must engage with the Local Manager and supplier to arrange a 12 month defect inspections. Any defects should be recorded and addressed within 5 days of identification. Project Completion Congratulations, the project has been successfully completed.
Anchor’s approved supplier will undertake customer satisfaction surveys to gain feedback from customers and Local Managers at the end of a project. For large, complex projects, where a Resident Liaison Co-ordinator has been assigned, a 360 post project review meeting will be held. This will be arranged by the RLC and will include Surveyor, Contractor, Local Manager and residents. These meetings will explore themes and data gained from the customer satisfaction surveys to help establish: • What went well • What didn’t go to plan • Where improvements or changes are required for future projects Any learning from the suppliers or Surveyor should be fed through the Senior Surveyors to inform future projects.
Final Account
Health and Safety File and Warranty Learning at end of project 12 Month Defects Inspection
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