SENIOR SURVEYOR Property Management
Not only is the historic Regent Street renowned worldwide for its leisure and shopping, it is also a leading business destination
JLL operates under The Crown Estate’s own brand of Regent Street Management Direct, providing a team of professionals delivering all aspects of property, customer and facilities management and finance. Direct letting services are also provided. The team works closely with The Crown Estate to help achieve the Regent Street Vision investment programme. Behind the famous façade of Regent Street, the Estate has invested heavily to create commercial office space to provide the West End with ever improving business accommodation. In addition to redeveloping a number of assets, the portfolio also delivers a great deal of office space to a variety of corporate organisations and SME’s offering such businesses the chance to be based in a first class location whilst not taking large footplates on long lease terms. It can offer flexible, agile office accommodation - maintaining a service to customers which is nothing short of excellent. JLL’s single purpose is to deliver a service to The Crown Estate’s customers (tenants) which results in loyalty beyond reason. Through Regent Street Management Direct, JLL: • Puts the customer experience and service at the forefront of all that it does • Understands the needs of the organisations who occupy the space, appreciating the differences in sector and business type • Creates an environment where tenants are seen as customers and are invaluable • Takes a hands on problem solving approach to working with The Crown Estate
This is an exceptional opportunity for an aspirational property management professional to work on an unrivalled portfolio which is recognised as being at the forefront of the industry. Not only are you able to make and develop much closer relationships with one dedicated client, The Crown Estate, you are also able to service a large and diverse customer base in a ‘hands on’ yet strategic manner. Regent Street is one of the jewels in The Crown Estate’s portfolio, with a defined asset strategy to continue the significant redevelopment of space in order to provide London’s finest retail, office and leisure destination in one prime location. Whilst The Crown Estate’s asset strategy is set to move away from smaller office and retail footplates, the portfolio has a large percentage of buildings which will continue to provide accommodation for a variety of smaller corporate businesses and SME’s. Some of the most significant assets on Regent Street offer a variety of customers the chance to be in one of the premium addresses in London without having to take significant floor space. In the medium term, there is an opportunity to take more responsibility for the wider management offering around Regent Street and one’s career will progress as The Crown Estate’s asset strategy continues to evolve. Regent Street Management Direct sits within the wider JLL Property & Asset Management business, one of the UK’s leading real estate advisory firms. The JLL PAM business manages in excess of 1700 properties nationwide with an exceptional client base and reputation. It actively encourages career development across its extensive and progressive organisation, employing and retaining the very best in the industry. The scope for personal development is unrivalled by its competitors, due in part to the scale and scope of the organisation.
General Function • Manage multi-tenanted offices, leisure and prime retail buildings on Regent Street and surrounding areas, maintaining, improving and developing the management of the properties to the highest standards. • Establish and maintain excellent customer (tenant) and stakeholder relationships. • Develop a management strategy plan for all allocated buildings including standard services and make recommendations for future management initiatives. • Be a trusted advisor to The Crown Estate, working hand in glove with its Asset Management team by making concise, accurate reports and recommendations on a regular basis both formally and informally. • Act as a key interface with customers in both a strategic and reactive manner to ensure exacting service delivery standards are met. • To be accountable for issuing the service charge budget for each property to tenants. Key Tasks • Offer a service to customers which can only be described as outstanding, consistently presenting The Crown Estate in the most positive light possible. • Create and maintain excellent relationships with a network of third party contacts including contractors, local community organisations and small business groups to promote the client’s brand and excellent levels of occupancy and retaining customers through good management. • Be visible and available to both customers and the client whenever required to ensure that the highest standards are upheld. • Create a best in class environment to continue to promote Regent Street as a ‘one stop shop’ destination environment while understanding the complexities of managing a mixture of large corporate organisations as well as SME’s in busy multi-tenanted buildings. • Make strategic recommendations for improving the rental value of client owned properties. • Deal with sublettings, alterations and other tenants appications and liase with property agents / lawyers in accordance with instructions as specified in each assignment. • Ensure all budgets and service charge
reconciliations are accurate and delivered on time across a vast number of leases and customers.
The Personal Touch • A professional and engaging individual who can instil trust and confidence quickly with customers. • Have a wider business and commercial understanding so that a customer specific approach and service can be offered. • Be comfortable working within a highly intense and changeable environment. • Happy to make decisions on own initiative where required and appreciate when to seek input from the client’s Asset Management team. • Take a strategic and thoughtful approach but be able to be reactive, resourceful and quick thinking when required. • Demonstrable track record of managing mixed portfolios including retail, leisure and office.
Annual Report on Widening Participation and Outreach (WP&O) | 2013–14 Portfolio Snapshot
Linen Hall Office & Retail
Approx 120,000sq ft Rent roll £8m Tenants include; • Massimo Dutti • Anthropologie • Calvin Klein • Guess
10 Piccadilly Office & Retail
Approx 92,000sq ft Rent roll £5m Tenants include;
• Gamesys • The Sting • Pepe Jeans
8
surrey.ac.uk
172-186 Regent Street Office & Retail
Programme Timeline
Approx 116,000sq ft Rent roll £8.25m Tenants include;
• Reiss • Levi’s • BBH • Kate Spade
Assignment goes live date: 2nd January 2018. Application closing date: 16th January 2018. Shortlist meeting with Regent Street Management Direct: 19th January 2018. Selection interviews: 23rd January 2018.
The Management Recruitment Group is managing this search in partnership with Regent Street Management Direct.
To apply or for any further information please contact Stephanie Howe at MRG. stephanie.howe@mrgpeople.co.uk 020 7959 2368 07932 717431
Chesham House Office & Retail Approx 111,000sq ft Rent roll £4.5m Key Tenants include; • JLL • Timberland • Mappin & Webb • Brookes Brothers
68 King William Street London EC4N 7DZ Tel 020 7959 2368 www.mrgpeople.co.uk
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