Warranty Information CERTIFICATE OF LIMITED WARRANTY:
EXTENT OF COVERAGE: This warranty covers any Shelter Furnace SF1000 sold in the United States and Canada. This warranty is void if the Shelter Furnace is not installed, maintained, and operated in accordance with the instructions in the owner’s manual and local codes. Warranty is also null and void if the unit is used to burn materials for which the unit is not certified by the EPA. This warranty applies to the original purchaser/owner of the Shelter Furnace and is not transferable. Replacement or repair parts are warrantied for the remaining period of the original warranty. All warranty claims must include: • Date of purchase • Model and serial number • Proof of purchase (dated invoice, bill of sale, cancelled check, or payment record) • The name / address of the store from which you purchased the furnace Shelter Furnace warranties the firebox and cast iron grates to be free of defects in material and workmanship for five (5) years to the original purchaser. Intentional misuse or abuse causing burn through of the cast iron components voids all warranties. Over firing the furnace will cause the front face to crack and is not covered by the warranty. Furthermore, some cosmetic deterioration can be expected as the result of normal operation, therefore the physical appearance is not guaranteed to remain unchanged. The manufacturer warranties all electrical components for 1 year and the blower motor for 2 years. Please be advised that the firebrick and door gaskets are excluded from this warranty. In order to exercise the aforementioned warranty, a certified professional must determine the appliance/part to be defective. He or she must submit a written statement to Shelter Furnace detailing an assessment of the problem. This assessment MUST be accompanied by substantiating proof of purchase (dated invoice, bill of sale, canceled check, or payment record), model and serial number. Shelter Furnace will then authorize repair or replacement as appropriate to the submitted claim. Shelter Furnace will not honor expenses incurred from any action that was not expressly consented to in writing. The owner is hereby notified that he or she will be obligated to assume liability for removal, re-installation, shipping, and labor costs involved in servicing/repairing or replacing the part or unit. The merchandise in question must be shipped via PREPAID FREIGHT to Shelter Furnace. Shelter Furnace will return the repaired or replacement part to the purchaser on a FREIGHT COLLECT basis. This warranty will be rendered null and void if this part/unit exhibits symptoms of obvious over-firing, deliberate abuse or negligence, improper installation, or is used for commercial purposes. Finally, Shelter Furnace will not be responsible for any claim not stated in our warranty nor does any implied warranty extend beyond the limits stated above. Please contact Shelter Furnace with all pertinent information including daytime phone number and detailed description of the type of problem you are having. Shelter Furnace's technical service personnel will contact you as soon as possible. Call 1-800-875-4788 or mail information to: HY-C Company, LLC | Furnace Division, 10950 Linpage Place, Saint Louis, MO 63132.
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