Learning SESSIONS Our learning sessions are designed to develop essential skills in leadership, supervision, teamwork, and professional growth. They provide learners with a solid foundation in theory and practical application, enabling them to immediately apply their new skills. To enhance the learning experience, we incorporate dynamic discussions, diverse learning methods, and hands-on practice, creating an engaging and impactful environment.
Retaining and Maintaining High Performers High performers typically do their jobs well without much supervision, but that doesn't mean they don't need attention. High performers who are not coached properly can get frustrated and may eventually look for new opportunities. Learn how to meet the needs of high performers so you can retain your top talent. Running Meetings: Strategies for Collaboration, Efficiency and Productivity Attending meetings that are too long, go nowhere, and could’ve been an email are a waste of energy, time, and resources. Come unlock the secrets to learning how to strategically plan and facilitate your meetings to foster engagement, encourage collaboration, and reach your goals. Service Beyond Expectations-Transforming the Customer Experience Participants will discover their role as the “face” of their organization and the responsibilities that come with it. Learn how to reach the level of “trusted advisor” with customers to create a positive and lasting relationship for the organization. Learn methods of handling customer complaints and how to create transformational experiences for customers.
Strong Teams Start with Trust Participants will explore the importance trust plays as the foundational element of a high-performing team. Through interactive exercises and discussions, team members will learn how to cultivate and maintain trust with one another. Taking Back Your Time Sometimes it feels like there are simply not enough hours in the day. Time is our most valuable resource. In this session, you’ll learn how to properly delegate and prioritize tasks. Participants will also develop tactics to change time wasting habits and engage in practices that help maximize the use of our time. Learn ways to manage interruptions, intrusions, and distractions, and to prioritize daily activities in a more efficient, productive manner. Taking the Fear Out of Feedback This course on receiving feedback is designed to empower participants with the skills to embrace constructive criticism effectively. Participants will learn practical steps for accepting feedback more positively and viewing it as an opportunity for growth rather than criticism.
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937-252-9787 | workforcedevelopment@sinclair.edu | http://workforce.sinclair.edu
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