Learning SESSIONS Our learning sessions are designed to develop essential skills in leadership, supervision, teamwork, and professional growth. They provide learners with a solid foundation in theory and practical application, enabling them to immediately apply their new skills. To enhance the learning experience, we incorporate dynamic discussions, diverse learning methods, and hands-on practice, creating an engaging and impactful environment.
Service Beyond Expectations-Transforming the Customer Experience Participants will discover their role as the “face” of their organization and the responsibilities that come with it. Learn how to reach the level of “trusted advisor” with customers to create a positive and lasting relationship for the organization. Learn methods of handling customer complaints and how to create transformational experiences for customers. Strong Teams Start with Trust Participants will explore the importance trust plays as the foundational element of a high-performing team. Through interactive exercises and discussions, team members will learn how to cultivate and maintain trust with one another. Taking Back Your Time Sometimes it feels like there are simply not enough hours in the day. Time is our most valuable resource. In this session, you’ll learn how to properly delegate and prioritize tasks. Participants will also develop tactics to change time wasting habits and engage in practices that help maximize the use of our time. Learn ways to manage interruptions, intrusions, and distractions, and to prioritize daily activities in a more efficient, productive manner.
Taking the Fear Out of Feedback This course on receiving feedback is designed to empower participants with the skills to embrace constructive criticism effectively. Participants will learn practical steps for accepting feedback more positively and viewing it as an opportunity for growth rather than criticism. Temperaments at Play Temperament is an observable pattern of personality traits that helps us understand why we behave the way we do. In this engaging session, participants will discover their primary "animal" temperament and learn about the temperaments of their teammates. Explore the unique strengths and challenges of each temperament in the workplace and within teams. Participants will leave with practical strategies to collaborate more effectively and appreciate the diverse contributions each individual brings to a team.
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937-252-9787 | workforcedevelopment@sinclair.edu | http://workforce.sinclair.edu
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