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CONNECTING THE CHART MEMBER COMMUNITY
BRIGHT IDEAS AHEAD MAY 2025
VISIONARY TRAINERS TRANSFORMING HOSPITALITY
Main Stage Moment! The Trusted Leader: 8 Pillars That Drive Results This isn't just a talk—it's your roadmap to create a culture where trust drives performance. Trust is the foundation of every successful business. Without it, relationships—whether with customers, employees, or
partners—crumble, and performance suffers. The trusted leader gets followed, the trusted brand gets chosen, and the trusted organization outperforms the competition. In this high-impact keynote, global trust expert David Horsager will reveal how top leaders and organizations harness trust to drive results, strengthen teams, and gain a lasting edge. What makes David a trust expert you want to hear? Backed by extensive research, including The Trust Outlook®, David will introduce his 8 Pillar Framework™, a proven strategy for building, maintaining, and repairing trust. You’ll walk away with actionable insights, from his powerful “How? How? How?” method to trust-building techniques that fuel innovation, accountability, and long-term success. This session alone may be worth your entire conference investment! Register now at chart.org!
David Horsager CEO and Best-Selling Author of Trust Matters, The Trust Edge, and The Trusted Leader
2025 Training High 5 eBook Online Now Implement these winning ideas!
Get the eBook at chart.org > Training Tools & Resources > Training High 5 eBook
Have You Downloaded the 2025 Hospitality Training 360 Report by CHART + Opus?
What it Means for Your Training Programs As you’re being asked to do more with less, this report provides the benchmarks and strategies needed to make informed decisions about your training investments. Key Takeaways Inside the Report:
Get the full report at: www.opus.so/hospitality-training-360-report-2025 Access the on-demand webinar of the findings: chart.org > Trainer Development & Events > Webinars on Demand
My Tigger pin gifted to me by incoming CHART President Kelly McCutcheon at a CHART Board Meeting
PresidenTalks Lessons from the Hundred Acre Wood: Shifting from Problems to Experiences I came across a clue recently while completing my “Daily Crossword Puzzle.” (any crossword puzzle fans out there??) Clue: Four letter word – Loveable bear who says “life is a journey to experience, not a problem to be solved.” If you guessed Pooh like me, you were right.
CHART President Dr. Felicia White, Ed.D, CHT
Now not to brag, but I fancy myself to be both somewhat of a crossword puzzle expert and part of the Hundred Acre Wood friend group…In fact, the first tattoo I ever got was of Tigger! However, I hadn’t recalled Pooh’s quote. (I guess I need to brush up on my Winnie the Pooh trivia.)
The quote made me think about how at times leaders (especially training leaders) may tend to focus on the “problems” and what fixes are needed. The question then becomes “what experiences are we missing out on while we’re busy fixing problems?” Instead of being focused on fixing problems, could we instead be focused on learning from the experience and facilitate opportunities for others to do the same? CHART resources such as Ask My Peers, Regional Training Forums, webinars, and of course conferences can provide valuable support as you work through these experiences. I’d be the first to admit that I focus on problems both personally and professionally in life, so I will keep Pooh’s advice in mind and remember the importance of the experience itself. TTFN – Ta Ta for Now!
Audrey Benet is Our Redondo Beach Conference Director! After dipping her toe in CHART at the 2012 Chicago conference, Audrey returned in full force in 2022, stating “I learned the value of volunteering at the Las Vegas conference, where I participated in the
community service event and signed up as a volunteer.” After making fast friends and lasting connections, the rest “seems like
history.” She then went on to join the Orlando conference team as the Hospitality Co-director → the Charlotte conference team as Facilities Co-director → the Chicago conference team as Communications Director → which then evolved into the Communications and Project Manager role most recently for the Louisville conference. Phew! Pretty sure Audrey and her conference team will create a splash in Redondo Beach!
A Warm CHART Welcome to Our New Bronze Partner Smart Trainer!
Will you be at the National Restaurant Show in Chicago? Join us!
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CHART Trainers in the Spotlight Murtec | March 10-12, 2025 | Las Vegas, NV CHART President Dr. Felicia White Ed.D, CHT and member Jason Lechner, CHT took the stage at Murtec! This fireside chat focused on "Unlocking Employee Performance with Training Tech."
Member News
Caitlin DuMars is now Senior Regional Training Manager at Fox Restaurant Concepts.
Matthew Tenore is now Director of Field Training for Dunkin’ Brands.
Amanda Sbicca is now Sr. Manager, Restaurant Experience at Inspire Brands.
Chris Sutton was promoted to Vice President of Franchise Operations and Training at Another Broken Egg Café.
Sarah Kokx is now Senior Manager of Training and Development at Buffalo Wild Wings.
Ashley Helkenn is now Sr. Director of Learning & Development and Ops Services at Bonchon.
Maddie Takacs is now Human Resources Manager at Fox Restaurant Concepts.
Marlo White is now Senior Training Manager at Fox Restaurant Concepts, Flower Child.
Audrey Benet completed her Master of Science in Hospitality Entrepreneurship at Florida State University, Dedman College of Hospitality, in their joint venture with the Jim Moran College of College of Entrepreneurship.
Rachel Richal is now Vice President, Restaurant Experience & Training at Buffalo Wild Wings.
Council of Hotel and Restaurant Trainers P.O. Box 2835 Westfield, NJ 07091 chart.org (800) 463-5918
Please send content to flipCHART Managing Editor | Lisa Marovec, lisa@chart.org Deadline is 1st of the month for the next month’s issue | Back issues: chart.org Welcome New and Returning Members! (since November 2024)
Abigail Doyle, Dinosaur BBQ Alex Marek, Feedme Hospitality & Restaurant Group Alexis Collias, Little Caesars Enterprises, Inc. Aline Canfield Martins, PR Restaurants Alli McGuigan, honeygrow
Juliana Leypoldt, Kiawah Island Golf Resort Justan McMiller-Carter, HGI dba Mellow Mushroom Kali Kilishek, Buffalo Wild Wings Katherine Kendall, Global Partners Kathryn Harris, PCH Hotels & Resorts Katy O’Grady, Gordon Ramsay North America Kayleigh Nicotra, Dinosaur BBQ Kelly Crump, Red Roof Inn Kim Rivera, Portillo's Kristi Anderson, Xanterra Travel Collection Laura Pignataro, Rosa Mexicano Restaurants Leanna Chroman, Huse Culinary, Inc. Lila Fernandez, Holiday Inn Aruba Resort Lindsay DiSalvo, Call Your Mother Deli Lori Fuller, Snoqualmie Casino & Hotel Luke Miller, Five12 Restaurant Concepts Marissa Veronesi, BJ's Restaurants, Inc. Marjorie DeRolf, White Castle Management Co. Megan Vasquez, White Castle Management Co.
Rick Younis, Buffalo Wild Wings GO Robert LaBuda, Feedme Hospitality & Restaurant Group Sam Snider, Kiawah Island Golf Resort Sandy Fulton, G6 Hospitality Sarah Morgan, Kiawah Island Golf Resort Shanlee Kasson, Teriyaki Madness Shannon Kelly, Gregorys Coffee Shawna Infantino, Macs Hospitality Group Shea McBride, Flower Child Stacy McNamara O'Brien, PR Restaurants Stephanie Kohler, Portillo's Stephen Grunwell, Whataburger Sydney Schaefer, Xanterra Travel Collection Takako Wright, Snoqualmie Casino Tiffany Murphy-Aikens, Millennial Restaurant Group Tina Williams, Portillo's Tyler Heid, Dine Brands Global Tyler Verti, Habit Burger & Grill Vicente Ayala, Shipley Do-Nuts Wendy Jenkins, JS Foods- Popeyes and Burger King Whitley LaMontagne, gusto! Whitney Norris, Feedme Hospitality & Restaurant Group Will Godoy, BJ's Restaurants Will Schworer, Brixx Wood Fired Pizza + Craft Bar
Allison Davis, HCW Hospitality Alyssa Bunkley, Dewey's Pizza Angela Dowden, BWH Hotels Anissa Nunez, Portillo's
Anny Delgado, Pyramid Global Hospitality Atefeh Mohseni, A&W Food Services of Canada Inc. Bracely Neilly, Piada Italian Street Food Brandi Lerra, PR Restaurants Bryan Oglesby, PR Restaurants Carrie Powell, Q39 Cassidy Jones, Daily Provisions Charles Ehler, Portillo’s Christine Hasircoglu, PLANTA Restaurants Cindy Morales, Church's Chicken Dee Douglas, Kiawah Island Golf Resort Delia James, PR Restaurants Devon Repp, Portillo's Diana Melgar, Yaamava Resort and Casino Dusti Guzman, SOHI Brands/Sustainable Restaurant Group Ed Walden, Chicken N Pickle Hank Enright, Long John Silver's Holly Peters, Edley's BBQ Ian Hernandez, Chicken N Pickle Jamie Strobino, Servedwell Hospitality.com Jarrod Todd-Walton, Atrium Hospitality Jessica Reinsch, Project Barfly John Riggs, Choctaw Nation of Oklahoma Joshua Glass, Washington State University Josie Urbick, Feedme Hospitality & Restaurant Group Julia Beres, Portillo’s
Melissa Johns, H.I. Development Michele Stoltz, Buffalo Wild Wings Misty Stephens, Choctaw Nation of Oklahoma Casino Monica Hargrove, Shipley Do-Nuts Monique Mota, Little Caesars Nadia Mathews, Jim N Nicks BBQ Natasha Hodge, Shipley Do-Nuts Nick Bitticks, Dave’s Hot Chicken
Nickolas Ralston, Xanterra Travel Collection Nicole Echelard, Heritage Restaurant Brands Nicole Marien, Kiawah Island Golf Resort Noel Lyons, Xanterra Travel Collection Peter Baquet, HGI dba Mellow Mushroom Phil Berg, Buffalo Wild Wings Rachel Mulvihill, Q39
Renee Barron, Wings and Rings Richard Torres, Silver Brands
93 Complete Tracks at CHART 107 Louisville
(Names are listed in alphabetical order, not in order of appearance in the photos.)
Trainer Track
Lilianna Atkinson Tess Barsody Phil Berg Shannon Beyak Ana-Maria DeCorso
Marjorie DeRolf Dustin Dill Angela Dowden Erin Flynn-Renner Robert LaBuda
Alex Marek David Marquardt Anna Mason Lititia McCoy Hayden McDaniel
Bracely Neilly Sirena Olivan Hailey Orozco Elizabeth Ropati Michele Stoltz
Dina Taher Josie Urbick Megan Vasquez
Instructional Designer Track
Jessica Burke Andrew Campbell Stephanie Caswell Tess Collins Joshua Glass Robert Griffith
Claire Guerrero Christine Hasircoglu Steven Haynes
Knala Keith Thomas Law Nicole Marien Oscar Melgar Cindy Morales Heather Murray
Tawny Orue Cole Ransom Emily Roberts Tonya Rogers Marie Seidenstricker Matthew Stolz
Rose Waltz Tresa Wells Felicia White Marlo White
Paula Henkel Melissa Johns Kieran Kearns
Manager Track
Colby Baird Audrey Benet Randy Cowling Stormi Davis
Anny Delgado Nicole Echelard Lila Fernandez Joseph Frahn
Michele Harrison Kane Hauber Nicole Jackson Kathrine Kendall
Lorna Lewis Amy Matthews Jessica Norton Lacie Roberson
Matt Smallwood Kolin Thomas Tyler Verti
Develop the in you Champion
Executive Track
(Names are listed in alphabetical order, not in order of appearance in the photo.)
Alexa Arreola Elisa Cain Jaycie Chance Shannon Ciccotelli Sylvia Cruz
Caitlin DuMars Hank Enright Jennifer Herbold Heather Hudson Whitley LaMontagne
Lindy Lomax Allison McGuigan Diana Melgar Trevor Mullins Madison Pickett
Laura Pignataro Alfredo Ramirez Eric Reid Dave Rozelle Matthew Steele
Anthony Walden Jack Woznick Nathan Wright
Plan Your Competency Workshops in 2025
UPDATED!
In Person Workshops CHART 108 Redondo Beach
Executive Track: Business Acumen Sunday, August 3, 2025 | 10:00am - 2:00pm PT Trainer Track: On-the-Job Training Wednesday, August 6, 2025 | 8:00am - 12:00pm PT Register: chart.org
Virtual Workshop Online This Fall
Trainer Track: Participant Management October 14 & 21, 2025 3:00pm - 5:00pm ET Register: chart.org > Trainer Development & Events > Training Competencies
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