Winner HIGH
2025 CHART Training
Blowing Their Minds: Making Training Fun (and Funny) Again Dylan Bitticks, Director of Training, Dave’s Hot Chicken
Objective
Training in the restaurant is essential, but let’s be honest—traditional training materials can be boring. With Dave’s Hot Chicken growing at lightning speed, the challenge was clear: how do you engage a young, digital-native workforce and ensure training is consistent across 275+ locations? The answer? Transform training into an experience that’s as entertaining as it is educational.
How it Works
Enter YouTube-style, high-energy training videos. Partnering with acclaimed director Ben Hess (whose work includes projects with ESPN, Adidas, and Keke Palmer), Dave’s Hot Chicken developed a series of cinematic, humor-driven videos to replace outdated training PDFs. The 15-video series features: Hilarious Cameos – Founders, trainers, and actors play roles like a
Dylan Bitticks CHART 107 Louisville
Results The response? A total game-changer. Franchisees and team members love the videos, reporting increased engagement, reduced training time, and stronger cultural alignment. By ditching dull PDFs for cinematic storytelling, Dave’s Hot Chicken has set a new standard for restaurant training—one where learning is fun, retention is high, and team members actually look forward to training. members watch these dynamic 10-12 minute videos on in-store iPads, making training more accessible, trackable, and scalable. drill sergeant, a French chef, and a by-the-book health inspector. Over-the-Top Cinematics – Fast cuts, engaging narration, and eye-catching visuals keep learners hooked. A True Brand Fit – The videos capture Dave’s signature “blow their minds” energy, making training feel like part of the culture, not just a requirement. Hosted on PlayerLync, an intuitive LMS, team
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