Communication Success Points
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Ask questions Reflect and ask for more information until there is a common understanding.
Properly position Know your expertise. Know your team’s expertise.
Be clear Use plain language and communicate using terms that all parties understand.
Set boundaries Identify limits early and set clear boundaries for timelines from the start.
Realistic & Supportive Be assertive and realistic in your positions and be willing to support team.
Avoid overcommitment Avoid offering spontaneous and unsolicited timelines.
Be reasonable Be willing to concede to alternatives from both team and client.
Follow up in writing Document the issue, your understanding of the situation, request verification.
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THE PRINCIPALS ACADEMY 2022
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