Communication Skill: Active Listening
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1. Explain task Manager gives information to team member (TM) using plain language.
2. Confirm understanding
3. Rephrase of clarify If additional explanation or revision is required, rephrase the information and ask TM to teach back again.
4. Continue on Once manager is confident in understanding, move onto next task.
Ask TM to repeat back, using their own words, what they understood.
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THE PRINCIPALS ACADEMY 2022
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