“A member of our plan made contact with their RN case manager from right outside the Emergency Department to let them know they were going in to be evaluated. This was a major turning point for us. Not only did the member have a relationship with their case manager (as a result of the consistent communication the GoMo Health program enabled) and felt comfortable reaching out, but the case manager was able to refer the member to the resources they needed and avoid the ED utilization.” Jenny, RN Case Manager
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