Deputise for the Head of QM Operations and Venues.
Support the Head of QM Operations and Venues with delegation of events, staff rota and overall day to day department management. Direct line management of one or more coordinators and support them with operational challenges, development and training.
Work closely with other Event Managers to ensure all events are evenly distributed, planned and managed.
Build strong and lasting relationships with key stakeholders in the University.
Accurately plan and execute events and ensure all details are in the booking system (KX) and communicated to various service departments and stakeholders to ensure smooth delivery of event. To prioritise the health and safety of guests, front of house (FOH) staff and visiting client/technical staff throughout the event by ensuring full compliance with all operating procedures and risk assessments. Awareness of building and maintenance works across campus and communication of such to the wider QM Venues team. For the People’s Palace ensure that pre-show/post-show checklists are undertaken in full before the auditorium is opened and any hazards or deficiencies are rectified before patrons are admitted, delaying a performance if necessary. Maintain close liaison with the visiting client/promoter to confirm show running times, audience numbers, ticketing policy, performance details, interval timings and to ensure all facilities and equipment booked by the client/promoter have been provided. Supervise all FOH staff; ensuring they are on-duty at the prescribed times, they are presentable and wearing the correct uniform, they remain in agreed positions during the performances and breaks are taken as required. Ensure all FOH and visiting technical staff are present at the pre-show briefing to ensure all relevant staff are familiar with the evacuation procedures and carry out a mock evacuation drill before the auditorium is opened.
Be responsible for the safe operation of events, with any risks carefully assessed and mitigated.
Deal with customer complaints quickly, confidently, effectively and appropriately.
Complete all required administrative duties including show reports, maintenance reports, accident reporting, lost property, dressing room riders and verification of FOH staff time sheets.
Attend team meetings and training sessions when requested.
Proactively seek verbal feedback on the day(s) of the event from clients, record it, and ensure it is forwarded to the appropriate team.
To comply with University and Directorate policies and procedures by an agreed escalation process.
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