PERFORM ACCEPTANCE TESTING
Even if the system you are installing or the technology solution you are considering has been around for years and is primarily off the shelf software, or proprietary technology that is not highly customized, you should still have a process that allows you to test the functions and features of the system or technology within a reasonable period of time necessary to determine whether or not it is acceptable. This test should be performed using real data in your environment and completed before you go live with full scale implementation of the system. The only way to assure successful implementation of a system is to clearly set forth an evaluation and testing process that is mutually agreed upon by both parties. By using mutually agreed upon functional requirements you can establish acceptance criteria that will prove beneficial to both parties. Through this evaluation and testing process you will be able to determine that the system performs in accordance with your requirements. This process will also allow the vendor to identify and understand what it needs to accomplish to achieve delivery and acceptance of a satisfactory system or technology. This way there will be no surprises and both parties will understand their obligations.
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