TABLE OF CONTENTS
Preface ........................................................................................... iii Disclaimer ............................................................................... iv Introduction ………………………………………………………………………….. v Case Study: An ERP System Gone Bad …… . ………………………………….. 1 Use Detailed Specifications and RFP/ Proposal for Vendor Selection …………………………………………………… 2 Perform Acceptance Testing ……………………………………………………….. 4 Include Appropriate Express Warranties …………………………………… .. 6 Negotiate RelevantDelivery Schedules/Milestone …………………… .. 9 Negotiate Progressive Payment Schedule ……………………………….. . 10 Be Cautious with First to Try-Alpha/Beta Test ……………………… .. … .. 13 Consider Responsibilities for System Replacement and Conversion …………………………………………………………………………….. 15 Define Disaster Recovery Process, Policy,and Procedures …… ..... 16 Identify Key Personnel ……………………………………………………… . …….. . 19 Understand Use of Hosting, Subscription Services, Application Service Provider (ASP), Software As A Service (SAAS) and the Cloud ……................................................................................... 21 The Internet of Things (IOT) and Artificial Intelligence (AI).......... 24 Consider Issues of Confidentiality/Data Privacy/Security .............30 Blockchain Technology and Cryptocurrency .................................32
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