Your guide to reporting repairs
Need to report a repair to Housing Choices WA? Have a read of the information and tips below which can help the next time you have a maintenance issue.
Help our staff record your issue quicker
Be home for scheduled appointments
When you call our Maintenance Hotline, please tell us your name and address first before explaining your issue. This means our property services staff can get your details up on our system and record your issue faster.
Once a contractor has been in touch to make an appointment, please make sure you are home at the scheduled time as you may be charged a call out fee if you are not home as they can’t enter the property. If you can no longer make an appointment, please call us on the Maintenance Hotline or call the contractor directly to reschedule.
Let us know your best contact details
Please tell us your most up to date contact number as our contractors will need to give you a call to schedule a time to visit to fix your issue. Submit non-urgent repairs by email If your issue is not urgent and you would rather not speak on the phone, you can report a repair by emailing maintenance-wa@hcau. org.au . Attaching photos to your email will help our staff to better understand the problem.
Report routine repairs during office hours Our Maintenance Hotline office
hours are 8am-4pm from Monday to Friday . All calls to the Hotline outside these hours will be diverted to our after-hours service which is for emergencies only. If you are reporting a routine, non-emergency repair, please wait until our offices open to report your issue to avoid call out fees. Please keep in mind we are still experiencing contractor and material shortages which is impacting our routine maintenance response times.
Any questions about our maintenance services please contact our Maintenance Hotline on 1800 203 383 or email maintenance-wa@hcau.org.au
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