DS Smith Completes IT Infrastructure Upgrades At Eleven US Facilities London, England, and Atlanta, Georgia based DS Smith, a leading provider of sustainable, fiber-based packaging worldwide, announced the completion of a substantial IT infrastructure upgrade at 11 of its US packaging facilities, implementing production workflow advancements that have already helped the company increase on time and in full (OTIF) delivery rates for corrugated sheets, boxes and displays nearly five percentage points above internal forecasts. The IT upgrade, which DS Smith’s North America Pack- aging and Paper (NAPP) division completed this spring, is the largest, most-comprehensive IT investment to date for the company within the US. A focused effort from cus- tomer service and supply chain staff, aided by the newly installed production workflow systems, pushed DS Smith NAPP to its best packaging delivery and performance re- sults of the fiscal year, with monthly OTIF rates reaching 98.3 percent in the weeks following the IT upgrade.
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DS Smith’s plant in Lebanon, Indiana.
DS Smith, which has locations in 34 countries around the globe, entered the North American market with the es- tablishment of its NAPP division in 2017. NAPP operates 15 manufacturing, paper and recycling facilities across nine US states. “The brands and other companies we serve tell us re- liability in their packaging supply chain is more important than ever before, as it has a tremendous impact in their planning and go-to-market strategies,” said Steven Rose, Interim Managing Director, Packaging, DS Smith NAPP. “The IT upgrade we have completed has been a key factor in our continued customer service success.” DS Smith NAPP’s investment in packaging workflow re- inforces its commitment to setting even higher standards for service, quality and safety. It also provides the division with greater visibility and accountability into its overall manufacturing environment, providing intelligence and in- sights needed to ensure continuous improvement. The meticulous, two-year-plus implementation process for the new Kiwiplan systems provides a comprehensive
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