AI Guide For Boards in Singapore

AI GUIDE FOR BOARDS IN SINGAPORE

Section II: Strategy and Value Creation

4.4 Change Management and Monitoring

4.4.2 Driving change management

For many organisations, the primary barrier to AI value creation is not about the technology itself, but the surrounding human and organisational systems. A commonly- cited industry view is that successful AI transformation is 30 per cent technology deployment and 70 per cent is organisational change management.

Organisations may adopt dierent approaches to drive AI change management. ey include: • Enterprise-wide transformation: Using a holistic approach, organisations may choose to drive change management from inside, through an enterprise-wide initiative. • Internal dedicated team: Leveraging on existing internal teams, organisations may develop new capabilities and ringfence resources to innovate on AI transformation before cascading to the rest of the organisation. • External specialist team or special purpose vehicle: Creating a specialist external team with new capabilities, organisations may use a separate special purpose vehicle to drive the change externally, from outside in.

4.4.1 e AI Integration Iceberg

To visualise the scale of the challenge, boards can use e AI Integration Iceberg as an analogy. e visible portion above the water represents the technology, including AI models and soware deployments. e substantially larger portion below the waterline represents the organisational foundations required for successful implementation.

The AI Integration Iceberg

VISIBLE AI DEVELOPMENT

Visible deployment of models and software

30%

TECHNOLOGY

AI tools & applications (e.g., Chatbots, assistants, dashboards)

WATERLINE

MOVE FROM AI-AS-ASSISTANT TO AI-AS-SYSTEM Redesigning work & processes for systemic execution EQUIPPING THE WORKFORCE Leaders and frontline teams adopting new ways of working TRUSTED, SECURE INTERNAL CONTEXT Access to critical, shared internal documents & knowledge SYSTEMS INTEGRATION Connecting distinct systems into a cohesive framework ALIGNING SYSTEMS & TOOLS Connecting storage, email, collaboration platforms, CRM systems

WORKFLOW REDESIGN

WORKFLOW REDESIGN

TALENT AND TRAINING

ORGANISATIONAL FOUNDATIONS

70%

DATA GOVERNANCE

SYSTEMS INTEGRATION

INTERNAL COORDINATION

41

Made with FlippingBook Digital Proposal Creator