MATCH YOUR GENEROSITY TO YOUR GUEST’S MOMENT.
GENEROSITY IS A COMPETITIVE EDGE. It is a smart way to be. Generosity fuels reciprocity. When we are generous, people are inspired to be generous in return. Generous with their bookings and generous with their loyalty.
If a guest’s balcony door is broken, don’t give them a fruit basket – give them a new room. Only give them a new fruit basket if you gave them a poor one to start with. Always match your solution to the problem. Ask yourself, what is the right thing to do right now for this guest – and then do it.
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CLEVER idea AMUSE BOUCHE Generosity in Small Bites Amuse Bouche means ‘mouth amuser’ and only emerged in the 1980s as chefs competed for culinary creative acclaim. A way to showcase both prowess and generosity, a clever and delicious amuse bouche forged from local produce and topical creativity is a terrific way to build connections between property, place and people.
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