All our owners, partners and stakeholders benefit when we live our culture of Heartist. Thanks to our people, and the way they make our guests feel, Accor is one of the largest and fastest growing hotel companies in the world.
Everything we do, we do to create welcoming places and memorable experiences for our guests and our team members. This is our why. This is our purpose and what we strive for every day. It is why we set the goals we set. It is why we measure what we measure. SHOWCASING Our whole
OUR OWNERS
OUR GUESTS
When we live a culture of Heartist we bring more joy to our guests’ lives. Our places are welcoming and we create memories because we believe in human connection. And we know when we make our guests feel good about themselves, they feel good about us too.
When we live a culture of Heartist we create a culture of mutual loyalty. We feel loyalty, and we give loyalty. When we do this, we grow our whole organisation. And of course, we can’t do anything unless we continue to be a profitable efficient organisation that is set up to make things better for all.
OUR TEAM MEMBERS
Living Heartist is not just for guests. It’s how we are with each other. We help each other grow. We seek out opportunities to learn and find meaning in our work. We recognise and appreciate each other. And more than anything, Heartists value each other.
OUR COMMUNITIES
Our culture of Heartist means really noticing the impact we have on the worlds around us. We love to help our communities. We protect our environments. And we seek to support, wherever and whenever we can. Quite simply, being a Heartist makes things just a little better for everyone.
OUR WHOLE ORGANISATION
10 | OUR HEARTIST WORLD
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