Since I joined the Ala Moana Hotel in 1999, I have loved making things special for guests. Nothing brightens my day more than guests remembering my name or just noticing the little things we do to show we care. I love seeing big smiles!
My journey to the General Manager role at the Novotel Nadi started with working the midnight shift for two years as a Front Office Guest Service Attendant whilst studying for my Advanced Diploma in Hotel Management back in 2005. Juggling work, study and time with my young son was hard, and I nearly gave up – but I’m so glad I didn’t. Since then, I’ve been part of the pre-opening team for Sofitel Fiji Resort & Spa progressing from Duty Manager to Front Office Manager, I became Accor’s first Fijian Hotel Manager for the Mercure Nadi and I’ve even worked in my current hotel three times, starting back when it was known as the Mocambo Hotel.
Being flexible AND CREATING BELONGING IS ESPECIALLY IMPORTANT TO ME .
Whether it is caring for guests or caring for our Heart of House, I love stepping up to help – from pitching in with the Rooms Blocker role to assisting our airline partners when we’re training new team members. I can’t wait to make our hotel the best place to stay in the whole of Honolulu! HEIDE Guest Service Agent, Ala Moana Honolulu by Mantra, Hawaii
Wherever I’ve gone at Accor I’ve felt included, accepted and welcomed.
I''ve always felt A WONDERFUL SENSE OF BELONGING.
JACK General Manager, Novotel Nadi, Fiji
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