THE extraordinary POWER OF our shared Heartist language.
OUR WORDS CREATE BELONGING.
The ability to communicate and to express ourselves is a basic human need.
And language is one of the most powerful ways we can create belonging. When we don’t share the language, we feel left out, ignored or worst, ostracised. The words we choose speak volumes about what’s important to us. For it is through our words, our tone and our expressions that we create connection, shared understanding and belonging between each other and with our guests.
TRY IT NOW
Every day we need to ask ourselves, are the words we are choosing making our team members feel valued and all people feel welcome at Accor?
22 | ONE: PEOPLE CRAVE BELONGING
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